Microsoft has teamed up with some of the industries most respected names to deliver a suite of “mashable” solutions to power the next generation of telecommunications sales and customer care in the contact center, retail channels and in self care.
Our partner solutions leverage and extend Microsoft Dynamics CRM to deliver easy-to-use, out-of-the-box tools for all customer service and sales touch points. Call center staff benefit from a desktop that delivers a 360-degree customer view. Retail staff and channel partners sell more effectively with intuitive point of sale solutions. Advanced self-care applications ensure that customers enjoy access to the richest, most convenient full-service care or shopping where they want it and when they want it.
Microsoft’s powerful and flexible CRM solutions gives Network Operators the ability to deliver the best possible cross-channel customer experience while driving new levels of productivity through their sales and customer care organizations.
Enjoy the view. Customer-centric architecture gives Network Operators an integrated 360-degree view of the customer to help deliver the best possible customer service, and boosts profitability by allowing for more effective cross-selling and up-selling.
Improve sales productivity. Shorten sales cycles across highly connected teams, and streamline sales activities with consistent pricing, quotations, and discount processes.
Strengthen customer loyalty and retention. Improve your return on every customer relationship by increasing order accuracy and effectively managing service delivery.
Up-sell/cross-sell. Accelerate revenue growth from existing accounts while driving new product awareness. Enable greater analysis of customer needs, ensure that sales activity occurs at the right time, keep track of the sales cycle, and provide proactive customer services.
Reduce call-handling time and strengthen the customer experience. Lower the cost of customer acquisition and trim retention costs while reducing churn among customers, all resulting in more predictable revenue.
Increase pipeline visibility. Track the sales pipeline through integration to order management, service provisioning, and work orders. Monitor in-process opportunities, track sales trends, and react quickly to changing market conditions.