Driving into the future

How Toyota reimagined—then implemented—their dream workplace.

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“We were somewhat disjointed,” says Toyota’s Melissa Newton. And in the manufacturing business, being disjointed can be very, very expensive—even lethal, for a company that operates assembly facilities round-the-clock. Tens of thousands of dollars can be lost in minutes when slowdowns occur. The Toyota team decided it needed to triage its business from end to end. Watch what happened when Toyota reimagined itself from devices to customer service to plant operations and ended up with their own workplace-of-the-future vision, realized.