The only continent without a Hyatt Hotels hotel or resort is Antarctica; nearly 500 Hyatt facilities are located around the rest of the world. The extent of that highly dispersed network of facilities requires Hyatt to maintain an equally extensive network for communications and collaboration. Executives might work at the company’s Chicago headquarters one day and visit hotels in Asia the next. Managers and other staff might be based at a single hotel, yet work largely or entirely without desks or desktop computers. They all need communications technology that they can access wherever they go.
Hyatt is using Windows Phone and Office 365 to deliver familiar Microsoft applications to the mobile environment, to extend the multiplatform capability of custom apps, and to reduce total cost of ownership (TCO) by 33 percent.