Social & Connected Enterprise from Microsoft

Social and Connected Enterprise

Enterprise Social
KOREA
Transform the way we work together
Key benefits
of Enterprise Social
90%

Better information
sharing

80%

Better Employee
Collaboration

80%

Increased
Employee
Productivity

76%

Transform Company
to Embrace &
Leverage Modernity

76%

Improving
Workflow &
Business Processes

62%

Analyze User
Group Interaction
Patterns In Social
Sites

66%

Better Customer
Experience

68%

Better
Communication
with Business
Partners &
Customers

68%

Better
collaboration with
business partners

74%

Collect consumer/
customer ideas &
feedback

88%
Internal knowledge sharing
88%
Internal training & learning
management
84%
Internal Collaboration
80%
Internal Onboarding HCM
38%
Communication with
Partners
78%
Collecting Feedback &
Insight from Consumer's
Social Sites
60%
Business Process Management
58%
Idea & Innovation Management
56%
Collaboration with partners &
customers
54%
Customer Care
 
Preferred & Top
Social Tools
TOP 3
SOCIAL
TOOLS
28%
23%
15%
 
PREFERRED
SOCIAL
TOOLS
86%
86%Instant Messaging
74%Company Social Networks
58%Document & File Sharing
56%Enterprise Content
Management

48%Employee News /
Activity Streams
44%Community / Team Sites
42%Employee Blogs
40%Microblogging (eg. Twitter)
20%Company / Intranet Search
 
TOP 5
CONSUMER
SOCIAL TOOLS
USED FOR
WORK
94%
 
50%
External Social Networks
42%
Microblogging
24%
Document & File Sharing
24%
Video Conference
TOP
REASONS
FOR USING
CONSUMER
SOCIAL
TOOLS
50%
45%
Employees use them
40%
No need to involve IT dept.
30%
Let Us Connect with
Partners & Customers

25%
Would Use Enterprise
Solution If Available
 
 
Enterprise Social Strategy, Decision, and Implementation
STRATEGY
56% Senior management involved in strategy.
40% IT department/CIO
involved in strategy
2% Sales/Marketing
involves in strategy.
DECISION
60% Ask for permission before using social tools
15% Inform IT but don't wait for approval.
20% Ask IT to implement
social tools
IMPLEMENTATION
20% Take initiative to
implement New Social Tools
55% Implement - but
initiative comes from
business units.
10% Ensure tools comply with organization policies (security, compliance & governance).
Enterprise Social IT Implications
28%
Security
20%
Cost
17%
Governance
13%
Sensitive
Information
leakage
8%
Lack of control
83%
say integration with other SW tools &
services (e.g. CRM, BI & UC) important
53% Somewhat important
17% Extremely important
13% Absolutely essential
72% Enterprise Systems
(CRM,ERP)
 
70%
Business Analytics
68%
Productivity suites
68%
Different Social Tools
76% Company phones
 
70%
Media Tablets
66%
Mobile devices
60%
Unified communications
44%
Video conferencing
SOFTWARE
STRATEGY
0% To adopt new social software
63% To leverage existing IT software
37% A mix of new and
existing software
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