Overview
SIMATIC IT Value Added Services (VAS) offers significant benefits to customers through an innovative Maintenance concept, a new Partner Program and Technical Training.
SIMATIC IT training Courses combine theory and practice to provide deep knowledge of SIMATIC IT. The SIMATIC IT training catalogue includes product trainings, end-user training, partner trainings, and expert workshops.
The SIMATIC IT Partner program is a key module of the overall Siemens Solution Partner Program. It addresses all kinds of partners, with a complex global or simple local organization, either with or without MES experience, with industry specific or broad general experience.
The SIMATIC IT Maintenance Program offers a combination of predictive, preventive and reactive measures based on the newest technologies, to help customers prevent unplanned costs for system interventions.
Agents
Siemens is extending its maintenance offering with SIMATIC IT Agents-based Diagnosis Service. The use of this technology lets manufacturers anticipate potential critical events within their plant and IT infrastructure and speed up their analysis and solution. This predictive approach provides customers with benefits in terms of plant availability, as it fully eliminates the need for interruptions of the production and avoids breakdowns while solving a problem or determining its cause. This results in time and cost savings, not only in terms of plant availability, but also in terms of IT services. Customers making use of this technology will also see a substantial added value to their IT services in terms of flexibility, productivity, costs and overall quality.
Update Management Service
This service offers the possibility to monitor the SIMATIC IT software configuration and the level of update of the software product, libraries and the related applications; to distribute and install updates and enhancements; to store the historic record of previously performed update activities. The monitoring activity is managed centrally by the TSS, which corresponds and exchanges information with a SIMATIC IT Software Management Tool (SMT) server installed at the customer plant. Without the Software Management Tool, the update of each plant installation had to be performed separately involving a system shut down to allow the TSS to upload SIMATIC IT Product Hot Fixes and application updates, and involving a production stop at each of the plants involved in the updating phase. This tool is also extremely meaningful to let the customer achieve a standard alignment of the same version of Product and Libraries in all plants involved in the project.