Social & Connected Enterprise from Microsoft

Social and Connected Enterprise

Enterprise Social
ASIA PACIFIC
Transform the way we work together
Key benefits
of Enterprise Social
86%

Better employee collaboration

84%

Better information sharing

82%

Transform company to embrace & leverage modernity

78%

More Engaged and Satisfied Employees

78%

Capturing and Storing Ideas and Content Expressed and Created by Staff

73%

Better collaboration with business partners

76%

Analyze user group interaction patterns in social sites

80%

Collect consumer/
customer ideas & feedback

81%

Better customer experience

86%

Better communication with business partners &
customers

37%
Internal training &
learning management
34%
Internal collaboration
32%
Internal knowledge sharing
28%
Internal Onboarding HCM
26%
Collaboration with
partners & customers
63%
Communication with partners & customers
62%
Business Process Management
62%
Idea & Innovation Management
62%
Collecting Feedback & Insight from Consumer’s Social Sites
61%
Internal knowledge sharing
 
Preferred & Top
Social Tools
TOP 3
SOCIAL
TOOLS
30%
12%
8%
 
PREFERRED
SOCIAL
TOOLS
93%
91%Email
74%Document & File Sharing
72%Unified Communications
70%Company Social Networks
69%Community/Team Sites
68%Discussion Forums
68%Employee News /
Activity Streams

67%Company/Intranet Search
64%Enterprise Content
Management

 
TOP 5
CONSUMER
SOCIAL TOOLS
USED FOR
WORK
86%
 
70%
Video conferencing
69%
External Social Networks
68%
Document & File Sharing
46%
Microblogging
TOP
REASONS
FOR USING
CONSUMER
SOCIAL
TOOLS
59%
54%
No need to involve IT dept.
46%
Employees use them
46%
More intuitive than similar enterprise tools
42%
Let Us Connect with
Partners & Customers
 
 
Enterprise Social Strategy, Decision, and Implementation
STRATEGY
76% Senior management involved in strategy
80% IT department/CIO
involved in strategy
12% Sales/Marketing involves
in strategy
DECISION
52% Ask for permission before using social tools
17% Inform IT but don't wait for approval
21% Ask IT to implement
social tools
IMPLEMENTATION
30% Take initiative to
implement New Social Tools
27% Implement - but
initiative comes from
business units
25% Ensure tools comply with organization policies (security, compliance & governance)
Enterprise Social IT Implications
29%
Cost
20%
Security
13%
Governance
12%
Compliance
11%
Lack of control
88%
say integration with other SW tools &
services (e.g. CRM, BI & UC) important
59% Somewhat important
21% Extremely important
8% Absolutely essential
85% Business Analytics
 
84%
Enterprise Systems
(CRM, ERP)
81%
Productivity suites
73%
Internal tools & external services (Facebook, Twitter)
84% Company phones
 
84%
Unified communications
85%
Company phones
80%
Video conferencing
57%
Mobile devices
SOFTWARE
STRATEGY
43% To adopt new social software
31% To leverage existing IT software
26% A mix of new and
existing software
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