Social & Connected Enterprise from Microsoft

Social and Connected Enterprise

Enterprise Social
ASEAN (EXCLUDING SINGAPORE)
Transform the way we work together
Key benefits
of Enterprise Social
96%

More Engaged and Satisfied
Employees

96%

Capturing and Storing Ideas and Content from Staff

92%

Better Information Sharing

92%

Cost Savings on travel, traditonal conference services, etc

92%

Better Problem Solving

80%

Analyze user group interaction patterns in social sites

81%

Better collaboration with business partners

87%

Collect Consumer/
Customer ideas & feedback

88%

Better customer experience

91%

Better communication with business partners
& customers

59%
Customer Care
49%
Communication with Partners & Customers
47%
Internal training and learning management
41%
Internal knowledge sharing
41%
Collaboration with partners & customers
40%
Internal knowledge sharing
35%
Internal Collaboration
32%
Internal Training   Learning
Management
30%
Collaboration with Partners & Customers
26%
Internal onboarding HCM
 
Preferred & Top
Social Tools
TOP 3
SOCIAL
TOOLS
28%
16%
10%
 
PREFERRED
SOCIAL
TOOLS
96%
84%Instant Messaging
78%Document & File Sharing
73%Unified Communications
67%Company / Intranet Search
67%Company Social Networks
61%Community/ Team Sites
61%Presence
57%Discussion Forums
57%Ability to 'Follow'
People, Documents

 
TOP 5
CONSUMER
SOCIAL TOOLS
USED FOR
WORK
51%
 
49%
Document & File sharing
45%
Video Conferencing
39%
External Social Networks
20%
Other (excl.
Microblogging)

TOP
REASONS
FOR USING
CONSUMER
SOCIAL
TOOLS
47%
47%
Let Us Connect with
Partners & Customers

47%
Can Use Without Involving
IT Department

35%
Cheaper than similar
enterprise solutions
 
 
Enterprise Social Strategy, Decision, and Implementation
STRATEGY
41% Senior management involved in strategy.
65% IT department/CIO
involved in strategy
20% Sales/Marketing
involves in strategy.
DECISION
76% Ask for permission before using social tools
12% Inform IT but don't wait for approval.
6% Ask IT to implement
social tools
IMPLEMENTATION
12% Take initiative to
implement New Social Tools
18% Implement - but
initiative comes from
business units.
47% Ensure tools comply with organization policies (security, compliance & governance).
Enterprise Social IT Implications
31%
Cost
19%
Security
14%
Lack of Control
13%
Compliance
11%
Governance
88%
say integration with other SW tools &
services (e.g. CRM, BI & UC) important
41% Somewhat important
29% Extremely important
18% Absolutely essential
92% Business Analytics
 
90%
Enterprise Systems
(CRM, ERP)
86%
Productivity suites
80%
Internal tools & external
services (Facebook, Twitter)
82% Video conferencing
 
80%
Company Phones
80%
Unified Communications
78%
Media Tablets
78%
Mobile devices
SOFTWARE
STRATEGY
12% Take initiative
to Implement New Social
Tools
18% They always say no
47% Ensure tools comply with organization policies
(security, compliance & governance)
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