Social & Connected Enterprise from Microsoft

Social and Connected Enterprise

Enterprise Social
KOREA
Transform the way we work together
Key benefits
of Enterprise Social
90%

Better information
sharing

80%

Better Employee
Collaboration

80%

Increased
Employee
Productivity

76%

Transform Company
to Embrace &
Leverage Modernity

76%

Improving
Workflow &
Business Processes

62%

Analyze User
Group Interaction
Patterns In Social
Sites

66%

Better Customer
Experience

68%

Better
Communication
with Business
Partners &
Customers

68%

Better
collaboration with
business partners

74%

Collect consumer/
customer ideas &
feedback

88%
Internal knowledge sharing
88%
Internal training & learning
management
84%
Internal Collaboration
80%
Internal Onboarding HCM
38%
Communication with
Partners
78%
Collecting Feedback &
Insight from Consumer's
Social Sites
60%
Business Process Management
58%
Idea & Innovation Management
56%
Collaboration with partners &
customers
54%
Customer Care
 
Preferred & Top
Social Tools
TOP 3
SOCIAL
TOOLS
28%
23%
15%
 
PREFERRED
SOCIAL
TOOLS
86%
86%Instant Messaging
74%Company Social Networks
58%Document & File Sharing
56%Enterprise Content
Management

48%Employee News /
Activity Streams
44%Community / Team Sites
42%Employee Blogs
40%Microblogging (eg. Twitter)
20%Company / Intranet Search
 
TOP 5
CONSUMER
SOCIAL TOOLS
USED FOR
WORK
94%
 
50%
External Social Networks
42%
Microblogging
24%
Document & File Sharing
24%
Video Conference
TOP
REASONS
FOR USING
CONSUMER
SOCIAL
TOOLS
50%
45%
Employees use them
40%
No need to involve IT dept.
30%
Let Us Connect with
Partners & Customers

25%
Would Use Enterprise
Solution If Available
 
 
Enterprise Social Strategy, Decision, and Implementation
STRATEGY
56% Senior management involved in strategy.
40% IT department/CIO
involved in strategy
2% Sales/Marketing
involves in strategy.
DECISION
60% Ask for permission before using social tools
15% Inform IT but don't wait for approval.
20% Ask IT to implement
social tools
IMPLEMENTATION
20% Take initiative to
implement New Social Tools
55% Implement - but
initiative comes from
business units.
10% Ensure tools comply with organization policies (security, compliance & governance).
Enterprise Social IT Implications
28%
Security
20%
Cost
17%
Governance
13%
Sensitive
Information
leakage
8%
Lack of control
83%
say integration with other SW tools &
services (e.g. CRM, BI & UC) important
53% Somewhat important
17% Extremely important
13% Absolutely essential
72% Enterprise Systems
(CRM,ERP)
 
70%
Business Analytics
68%
Productivity suites
68%
Different Social Tools
76% Company phones
 
70%
Media Tablets
66%
Mobile devices
60%
Unified communications
44%
Video conferencing
SOFTWARE
STRATEGY
0% To adopt new social software
63% To leverage existing IT software
37% A mix of new and
existing software
Download here

Các hội nghị chuyên môn

IT Trends in the News

    Find an IT Expert

    Sử dụng công cụ pinpoint để tìm chuyên gia CNTT gần quý vị , hoặc đối tác có chuyên môn tại khu vực cụ thể.

    Featured Resources

    Thank you for your details.
    Download IDC reports now.