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FAST ESP


Information on FAST Search products can now be found here.

Need Support?

For FAST standalone technical support assistance, please visit http://support.microsoft.com/oas to submit a support request or call +1 866-922-5260 (8 A.M. – 8 P.M. Eastern Time) 

FAST Solutions Services and Support Offerings

You need peace of mind and peak performance around the clock and around the world. That's why every FAST solution is supported by a team of experts to help minimize its installation effort and maximize its potential.

Whether you need to know that you’re running your search solutions at the lowest cost or your team members need training in FAST solutions, Microsoft provides services and support for every stage of a customer’s solution life cycle.

  • FAST University
    A structured learning service that provides technical training for customers and partners who want to gain an in-depth understanding of our search technology.

Need Support?

For FAST standalone technical support assistance, please visit http://support.microsoft.com/oas to submit a support request or call +1 866-922-5260 (8 A.M. – 8 P.M. Eastern Time) 

Read What Our Customers Have to Say

“We have licensed FAST to further develop our number one position as the leading online business service in Norway and to advance our global verticals online. The FAST SBC session clearly demonstrated the areas we could improve upon for not only our readers, but our advertisers, as well. FAST ESP represents a significant improvement compared to the previous search solution, both from an end-user perspective and from a business perspective. We will launch several new business initiatives with the use of FAST technology in the months to come.”
Gunnar Bjørkavåg, CEO, NHST Media Group

“FAST was the only provider that really understood our diverse search requirements and was fully committed to helping us achieve our goals.”
Richard Yeo, CTO, Fish4

Welcome FAST Customers

On April, 25, 2008, Microsoft completed its acquisition of FAST Search & Transfer, opening a new chapter in enterprise search. By combining the innovation and agility of FAST with the discipline and resources of Microsoft, our customers get the best of both worlds: market-leading products from a trusted technology partner.

Today, Enterprise Search from Microsoft offers best-in-class technologies and cutting-edge innovations that fuel our vision of search: connecting people to information through engaging experiences that drive better results. Our compelling set of enterprise search offerings meets the varying needs of our customers, provides upgrade paths as those needs change, and inspires customers to incorporate search in innovative ways into their workplaces to drive revenue and power business results.

Folio and NXT customers and partners:
We are pleased to announce that on December 2, 2009, Rocket Software completed the acquisition of the Folio and NXT product lines from FAST and Microsoft Corporation.  This announcement marks the transition of the Folio and NXT products, services, and support thereof to Rocket. For more information, visit the  Microsoft Pathways for FAST website. This site has answers to many of the business questions you may have.

You can find information on all enterprise search products from Microsoft—including the advanced capabilities of best-in-breed FAST search—at www.microsoft.com/enterprisesearch.


Visit these pages for more information:

Need Support?

For FAST standalone technical support assistance, please visit http://support.microsoft.com/oas to submit a support request or call +1 866-922-5260 (8 A.M. – 8 P.M. Eastern Time)

Explore These Sites

FAST Support Lifecycle

The FAST Support Lifecycle policy provides FAST customers with guidelines for product support availability. Mainstream and Extended Support for FAST products are modeled after Microsoft’s Support Lifecycle Policy, but have been modified specifically to better serve FAST customers. Mainstream and Extended Support are available to customers with a current FAST Maintenance and Support or FAST Support contract.

Mainstream Support includes technical support during business hours by phone or e-mail; access to 24x7 support for Premium customers; access to the self-service portal with knowledge base, product documentation and ticket tracking; and software updates including security fixes, patches and services packs.

Extended Support provides all of the same options as Mainstream Support; however, software updates include security fixes only. No software updates in form of patches or service packs will be released for products in Extended Support.  FAST will not accept requests for design changes or new features during the Extended Support phase.

Product Lifecycles

Product Version Mainstream Support Expiration Extended Support Expiration
FAST Active Mobile Follows lifecycle of underlying FAST ESP/FDS version with which it is being used
FAST AdMomentum 3.4 November 2, 2013 November 2, 2018
3.3 September 5, 2013 September 5, 2018
2.2.2, 2.2.1 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010
FAST AdVisor All versions* December 31, 2009 December 31, 2010
FAST Audio Miner All versions* December 31, 2010 December 31, 2011
FAST Data Cleansing Using Informatica PowerCenter (version 8.5) December 31, 2010 December 31, 2011
Using Business Objects Data Integrator (versions 11.5, 11.7) December 31, 2009 December 31, 2010
FAST ESPOne / 360 ESP for SharePoint February 9, 2014 February 9, 2019
5.3 July 16, 2013 July 16, 2018
5.2 May 9, 2013 May 9, 2018
5.1.5, 5.0.9 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010
FAST Featured Content 1.3 on ESP 5.2 or later April 23, 2013 April 23, 2018
1.2 on ESP 5.1.5 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010
FAST GeoSearch Follows lifecycle of underlying FAST ESP/FDS version with which it is being used
FAST ImPulse 5.1 December 18, 2013 December 18, 2018
5.0 July 1, 2013 July 1, 2018
All other versions* December 31, 2009 December 31, 2010
FAST Marketrac All versions* December 31, 2009 December 31, 2010
FAST Monitored Content 2.0 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010
FAST Multimedia Miner All versions* December 31, 2010 December 31, 2011
FAST Multimedia Search All versions* December 31, 2010 December 31, 2011
FAST Real-Time Filtering (RTF) 2.4 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010
FAST Recommendations 2.5 October 8, 2013 October 8, 2018
2.2 April 23, 2013 April 23, 2018
2.1 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010
FAST Security Access Module 5.3 with ESP 5.3 July 16, 2013 July 16, 2018
5.2 with ESP 5.2 May 9, 2013 May 9, 2018
5.1 with ESP 5.1.5 or 5.0 with ESP 5.0.9 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010
FAST Sentimeter All versions* December 31, 2010 December 31, 2011
FAST Taxonomy Explorer All versions* December 31, 2010 December 31, 2011
FAST Unity 2.5 April 1, 2013 April 1, 2018
All other versions* December 31, 2010 December 31, 2011
FAST Video Miner All versions* December 31, 2010 December 31, 2011
FDS / FDS 360 4.x December 31, 2009 December 31, 2010
mSearch 5.0 December 31, 2010 December 31, 2011
4.2 December 31, 2009 December 31, 2010
ProPublish 5.2 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010
PSP 2.3 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010
Radar 8.2 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010
RetrievalWare 8.2 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010
RetrievalWare FileRoom 2 December 31, 2010 December 31, 2011
Based on RetrievalWare 7 December 31, 2009 December 31, 2010
RetrievalWare Knowledge Workbench 3.02 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010

* Excluding versions previously de-supported.

Need Support?

For FAST standalone technical support assistance, please visit http://support.microsoft.com/oas to submit a support request or call +1 866-922-5260 (8 A.M. – 8 P.M. Eastern Time)

Explore These Sites

FAST Support Lifecycle

The FAST Support Lifecycle policy provides FAST customers with guidelines for product support availability. Mainstream and Extended Support for FAST products are modeled after Microsoft’s Support Lifecycle Policy, but have been modified specifically to better serve FAST customers. Mainstream and Extended Support are available to customers with a current FAST Maintenance and Support or FAST Support contract.

Mainstream Support includes technical support during business hours by phone or e-mail; access to 24x7 support for Premium customers; access to the self-service portal with knowledge base, product documentation and ticket tracking; and software updates including security fixes, patches and services packs.

Extended Support provides all of the same options as Mainstream Support; however, software updates include security fixes only. No software updates in form of patches or service packs will be released for products in Extended Support.  FAST will not accept requests for design changes or new features during the Extended Support phase.

Product Lifecycles

Product Version Mainstream Support Expiration Extended Support Expiration
FAST Active Mobile Follows lifecycle of underlying FAST ESP/FDS version with which it is being used
FAST AdMomentum 3.4 November 2, 2013 November 2, 2018
3.3 September 5, 2013 September 5, 2018
2.2.2, 2.2.1 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010
FAST AdVisor All versions* December 31, 2009 December 31, 2010
FAST Audio Miner All versions* December 31, 2010 December 31, 2011
FAST Data Cleansing Using Informatica PowerCenter (version 8.5) December 31, 2010 December 31, 2011
Using Business Objects Data Integrator (versions 11.5, 11.7) December 31, 2009 December 31, 2010
FAST ESPOne / 360 ESP for SharePoint February 9, 2014 February 9, 2019
5.3 July 16, 2013 July 16, 2018
5.2 May 9, 2013 May 9, 2018
5.1.5, 5.0.9 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010
FAST Featured Content 1.3 on ESP 5.2 or later April 23, 2013 April 23, 2018
1.2 on ESP 5.1.5 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010
FAST GeoSearch Follows lifecycle of underlying FAST ESP/FDS version with which it is being used
FAST ImPulse 5.1 December 18, 2013 December 18, 2018
5.0 July 1, 2013 July 1, 2018
All other versions* December 31, 2009 December 31, 2010
FAST Marketrac All versions* December 31, 2009 December 31, 2010
FAST Monitored Content 2.0 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010
FAST Multimedia Miner All versions* December 31, 2010 December 31, 2011
FAST Multimedia Search All versions* December 31, 2010 December 31, 2011
FAST Real-Time Filtering (RTF) 2.4 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010
FAST Recommendations 2.5 October 8, 2013 October 8, 2018
2.2 April 23, 2013 April 23, 2018
2.1 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010
FAST Security Access Module 5.3 with ESP 5.3 July 16, 2013 July 16, 2018
5.2 with ESP 5.2 May 9, 2013 May 9, 2018
5.1 with ESP 5.1.5 or 5.0 with ESP 5.0.9 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010
FAST Sentimeter All versions* December 31, 2010 December 31, 2011
FAST Taxonomy Explorer All versions* December 31, 2010 December 31, 2011
FAST Unity 2.5 April 1, 2013 April 1, 2018
All other versions* December 31, 2010 December 31, 2011
FAST Video Miner All versions* December 31, 2010 December 31, 2011
FDS / FDS 360 4.x December 31, 2009 December 31, 2010
mSearch 5.0 December 31, 2010 December 31, 2011
4.2 December 31, 2009 December 31, 2010
ProPublish 5.2 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010
PSP 2.3 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010
Radar 8.2 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010
RetrievalWare 8.2 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010
RetrievalWare FileRoom 2 December 31, 2010 December 31, 2011
Based on RetrievalWare 7 December 31, 2009 December 31, 2010
RetrievalWare Knowledge Workbench 3.02 December 31, 2010 December 31, 2011
All other versions* December 31, 2009 December 31, 2010

* Excluding versions previously de-supported.

Need Support?

For FAST standalone technical support assistance, please visit http://support.microsoft.com/oas to submit a support request or call +1 866-922-5260 (8 A.M. – 8 P.M. Eastern Time)

Explore These Sites