Help & Support – Frequently Asked Questions

Access information about Microsoft Learning programs, answers to frequently asked questions (FAQ), and how-to materials to help you solve common issues. Find your topic area, and then go to the self-help area to get your question addressed.

	Microsoft Certification Review the Microsoft Certification overview and benefits Get started with certification Engage in training and certification discussions with Live Chat Prepare for and take an exam Build a Learning Plan for your organization Learn about exam development and release View the self-help site for Europe, the Middle East, and Africa-based users Microsoft Certification Program Access the MCP website Get help with your Microsoft Certification ID (formerly MCP ID) Get help with your access code Visit the Windows Live ID & Profile Center Access or print your transcript Read the Microsoft Certification Program FAQ Microsoft Certified Trainer (MCT) Learn about program benefits and how to access member sites
	Microsoft Training Catalog support View My Learning overview and help Find Microsoft Training Catalog support
	Microsoft Partner Network support Find Microsoft Partner Network support Learn about the Microsoft Partner Network Learning competency
	Elevate America and Britain Works programs Find support on the Elevate America and Britain Works programs
	Microsoft help and technical support Get assistance with Microsoft hardware and software