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Voice Mail with Unified Messaging

Communication technology is changing rapidly. A quickly growing number of organizations are struggling to provide mobile workforces with more efficient ways of managing voice mail. IT Administrators are increasingly being tasked with providing access to unified messaging in a secure and familiar manner to optimize productivity and decrease management overhead.

To address this demand while reducing cost, Exchange Server 2010 offers unprecedented flexibility with Unified Messaging. Compared to traditional voice mail systems, Exchange Server 2010 helps improve daily productivity by consolidating e-mail and voice mail onto one inbox. Unified Messaging also gives users unique and powerful new ways to access their information with a telephone, computer, or mobile device.

Exchange Server 2010 Unified Messaging lets you:

  • Triage voice mail immediately upon arrival via the Voice Mail Preview speech-to-text capabilities to act upon voice mail quickly and efficiently without a telephone or computer speaker.

  • Manage your voice mail and e-mail systems from a single platform.

  • Allow end users to create customized greetings and individual call transfer options.

  • Manage Unified Messaging using scriptable commands to create customizable workflows easily.

  • Build highly available and reliable Unified Messaging infrastructures to match an organization's needs.

  • Light up the Message Waiting Indicator on your phone to announce the arrival of a new voice mail message.

Functional Descriptions

Voice Mail Preview: Exchange Server 2010 will facilitate navigation through voice messages. With Exchange Server 2010 speech-to-text translation, the user can read the contents of the audio recording in the same fashion they would read an e-mail. Furthermore, if voice messages are opened using Microsoft Office Outlook 2010, the text of the voice mail preview makes it easy to take action on. Recognized names, contacts, and phone numbers will all be identified with icons that the user can select to add contacts, call using Office Communicator, or send e-mail. To facilitate navigation of the audio, selecting a word in the text will cause the voice mail to start playing at the selected word.

Protected Voice Mail: Exchange Server 2010 solves the problem of unauthorized distribution of the messages by securing the message content, specifying the users who may access that content, and the operations that they may perform on it. It uses Active Directory Rights Management Services to apply Do Not Forward permissions to voice messages that are designated either by the sender (by marking the message as private) or by administrative policy. This prevents the forwarding of protected voice mails in a playable form to unauthorized persons, regardless of the mail client.

Message Waiting Indicator (MWI): Unified Messaging notifies users of new or unread voice mail by lighting the lamp and providing a count on their supported desk phone. Additionally, users can configure their text messaging notification account to preview the beginning of the voice mail in the SMS.

Auto Attendant: Users are often looking for a person in an organization, but are not sure of the extension or exact phone information The Exchange Unified Messaging Auto Attendant allows users to find the person they are trying to reach with telephone keypad or speech inputs to navigate the menu structure, place a call to a user, or locate a user and then place a call to that user. An auto attendant gives you the ability to:

  • Create a customizable set of menus for callers

  • Set informational greetings, business hours greetings, non-business hours greetings, and holiday schedules

  • Describe how to search the organization's directory and connect to a user's extension

  • Allow external users to call the operator

Call Answering Rules: Unified Messaging allows users to have control over their call flows. For a salesman, this could mean routing an important call to his mobile phone instead of sending it to voice mail. Call Answering Rules present callers with custom greetings, Find-Me, and call transfer options, in addition to the option to leave a voice mail message. These rules can be preceded by conditions (such as caller-IDs, time-of -day and Exchange free/busy status), giving end-users greater control over how they can be reached by phone.

Outlook Voice Access: Users now have control over their Inbox with Outlook Voice Access via a telephone keypad or voice inputs. This allows anywhere access to their mailbox when a user is away from a computer or Internet connected device. Now users don't have to worry about being late for appointments or disconnected when traveling; they can instantly call into their mailbox to manage their calendar, contacts, and e-mail.

Language Support: Users can listen to and interact with their e-mail and voice mail in their native language or dialect. Exchange Server 2010 offers a broad range of language support with support for 16 languages including three varieties of English, plus Mandarin, Cantonese, European, and North American versions of Spanish and French, and several other European languages.