Voicemail with Unified Messaging
Voicemail with unified messaging in Microsoft Exchange Server 2010 helps reduce the time and money you spend managing voicemail while making your users more productive. Voicemail is consolidated into the universal inbox along with e-mail and other message types, so users can manage all their business communication in one place. Speech-to-text previews help people act on important voicemail messages even when they are in meetings or can’t take calls. Your users can more easily create customized greetings and call transfer options, so they are less likely to miss important calls. Granular retention policies and information rights management protection help maintain security and compliance, and role-based access control lets you to delegate common help desk requests to responsible users without giving them full administrative rights.
Voicemail with Unified Messaging Features
Voicemail preview. Exchange 2010 makes it easy to navigate through voice messages. Now your users can read the contents of voicemail as easily as they read e-mail. If users open the text voicemail previews in Microsoft Office Outlook 2010, users can take action on the preview—just like e-mail messages. Recognized names, contacts, and phone numbers are identified with icons that users can add as contacts, call using Office Communicator, or communicate with in regular e-mail. To navigate the audio, users just click a word in the text to jump to that word and continue playing.
Protected voicemail. Exchange 2010 enables more control over who can access voicemail content and the actions that they can take on it. Using Active Directory Rights Management Services, Exchange can apply Do Not Forward permissions to voice messages that are designated either by the sender (by marking the message as private) or by administrative policy. So protected voicemails cannot be forwarded in a playable form to unauthorized persons, regardless of the mail client that is used.
Message Waiting Indicator (MWI). With MWI, Exchange Server notifies users of the presence and number of new or unread voicemail messages on their supported desk phones. Users can configure their text messaging notification accounts to receive the beginning content of the voicemail preview in an SMS text message.
Auto Attendant. Often, callers who are looking for a person in an organization don’t know the person’s extension. With the Voicemail with Unified Messaging Auto Attendant, callers can easily navigate to the person they are trying to reach in an organization. They can use either the telephone keypad or speech input to navigate the menu structure, place a call to a user, or locate and call a user. Auto Attendant also lets you create custom menus for callers, define informational and business hour greetings, set up holiday schedules, describe to callers how to find the people they are calling, and enable external users to call the operator.
Call answering rules. Voicemail with unified messaging gives your users more control over the way that their calls are answered. For a sales professional, this control could mean the difference between sending an important sales lead to voicemail instead of to an attended line. Call Answering Rules can present callers with custom greetings, options to find the right person in the organization, and call transfer options in addition to voicemail prompts. These rules can be based on conditions, such as caller IDs, time of day, and Exchange free/busy status, to give your users more control over the way that they can be reached over the phone.
Outlook Voice Access. Users can control their inboxes with Outlook Voice Access by using a telephone keypad or voice inputs, so they have anywhere access when they’re away from a computer or Internet-connected device. Your users no longer need to worry about being late for appointments or being disconnected when traveling because they can call into their mailboxes and manage their calendars, contacts, and e-mail.
