Email Management Tools in Exchange

Empower your users and reduce help desk costs.

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Exchange 2010 provides new tools and management approaches that give users more control and make your help desk more efficient. With Exchange 2010, you can:

  • Delegate permissions to responsible users based on job function without giving them access to the entire Exchange management interface. Tasks such as performing multi-mailbox searches no longer have to be the sole responsibility of IT
  • Empower users to manage distribution lists, track messages, and edit personal information—tasks that represent a significant percentage of help desk calls in many organizations
  • Manage the Exchange environment remotely using the new Web-based Exchange Control Panel (ECP), or the improved PowerShell 2.0, also known as Remote PowerShell

Key features

Administrators can delegate tasks to responsible users in a controlled manner. Permissions are based on the Exchange tasks a user needs to perform and gives the user access to select features within the Exchange management tools. Specialized roles for Unified Messaging specialists, help desk staff, or Exchange administrators are easy to create and help simplify Exchange administration overall.
You can appoint a moderator to regulate the flow of messages sent to a distribution group. Anyone can send a message to the distribution group alias, but before the message is delivered to all participants, a moderator must review and approve it. This helps prevent inappropriate or frivolous email blasts from being delivered to large audiences.
New self-service capabilities and delegated administration tasks are accessible through a Web-based management portal aimed at enabling your users to perform common tasks without having to call the help desk. This reduces support costs, enables your users to be more productive, and gives your IT staff the ability to be more focused on more important tasks.
Your users can create and delete distribution groups, as well as manage memberships and ownership—all from an easy-to-use, Web-based interface. This will help users be more productive while simultaneously reducing the number of help desk calls.
Through a Web-based interface, your users can track delivery receipt information on all messages. This helps reduce one of the most common help desk calls.

Why Microsoft?

Delegate administrative tasks to specialty users easily and with control

Delegate administrative tasks to specialty users easily and with control

Reduce helpdesk burden through role-based delegation

Reduce helpdesk burden through role-based delegation

A choice of Web-based, console and command-line management tools

A choice of Web-based, console and command-line management tools

For more reasons why click here
For more reasons why click here

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