Exchange 2010 provides more control over who can access voicemail content and the operations that they may perform on it. Using Active Directory Rights Management Services, Exchange can apply Do Not Forward permissions to voice messages as designated either by the sender (by marking the message as private) or by administrative policy. This prevents the forwarding of protected voicemails in a playable form to unauthorized persons, regardless of the mail client used.
Often when callers are looking for a person in an organization, they don’t know the extension or exact phone information. The Unified Messaging Auto Attendant makes it easy for callers to find the person they are looking for. They can use either the telephone keypad or speech inputs to navigate the menu structure, place a call to a user, or locate and call a user. With Auto Attendant you can create custom menus for callers, define informational greetings, business hours greetings and non-business hours greetings, set up holiday schedules, and enable external users to call the operator.
Unified Messaging gives your users more control over how their calls are answered. For a sales professional, this could mean the difference between sending an important sales lead to voicemail instead of to an attended line. Call Answering Rules can present callers with custom greetings, Find-Me, and call transfer options in addition to voicemail prompts. These rules can be preceded by conditions (such as caller IDs, time of day and Exchange free/busy status), giving users greater control over how they can be reached over the phone.
