Microsoft Asset Inventory Service

Reduces application management lifecycle TCO through advanced software inventory scanning and by translating inventory data for more than 430,000 titles into useful, admin-friendly information. Easily administered, hosted service with no client installation.

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Desktop Deployment Planning Services

Provides the fundamental analysis, business case, process and technical procedures needed to execute a comprehensive desktop deployment project. Delivered by a participating Microsoft services partner or by Microsoft Consulting Services, they help extend the business value of Microsoft Office or Microsoft Windows® software upgrade.

Each interactive session is collaborative, comprehensive and based on best practices directly from Microsoft. Your dedicated consultant will create a blueprint.

The Zero Touch solution is based on the Microsoft Solution Accelerator for Business Desktop Deployment and Zero Touch best practices from Microsoft. Network and desktop administrators can automate the deployment process, reducing cost and errors.

Click here for further information and to search for a Desktop Deployment Planning Solutions provider.

Training vouchers

Training vouchers for technical courses are available from Microsoft Certified Partners for Learning Solutions (CPLS). Use these vouchers to train new staff within your IT organization, train current IT professionals on new skills, or fulfill other training needs at no additional cost.

Click here for a full list of courses

Click here for further information

Suggested training for Microsoft® Windows® XP
2520: Deploying Microsoft Windows XP Professional
2289: Deploying Business Desktops with Microsoft Windows XP and Microsoft Office 2003
2272: Implementing and Supporting Microsoft Windows XP Professional
2285: Installing, Configuring, and Administering Microsoft Windows XP Professional

Suggested training for Microsoft Windows Vista™
5057: First Look: Getting Started with Windows Vista for IT Professionals Hands-on-Lab
3041: First Look: Deploying Microsoft Windows Vista and the 2007 Office System Client Products
5105: Deploying Microsoft Windows Vista Business Desktops
5118: Maintaining and Troubleshooting Windows Vista Computers
5119: Supporting the Microsoft Windows Vista Operating System and Applications

Technet SA Subscription Services

Customers with Microsoft Software Assurance for server licenses have access to TechNet Managed Newsgroups and Technet Plus Direct. These benefits provide IT staff with the resources needed to quickly address technical issues, including:

• Unlimited technical support in more than 100 TechNet Managed Newsgroups
• Technet Plus Direct, featuring resources such as the Microsoft Knowledge Base, software updates, utilities, technical training and how-to articles
• Additional premium Technet SA Subscription Services benefits, including full-version evaluation software without time limits, pre-release versions of Microsoft products, two complimentary technical support incidents and access to Technet SA Subscription Services.

Click here to access your local TechNet website

Click here for further information on TechNet SA benefits

Subsystem for UNIX-Based Applications

Subsystem for UNIX-Based Applications (SUA) is a component that provides platform services to run UNIX system–based applications and scripts on Windows Vista™ Enterprise.

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Four Virtual Operating Systems

Rights to four additional copies of the operating system to leverage up to four virtual machines in Virtual PC.

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Microsoft SoftGrid

Enables deployment of software applications that are never installed to minimize regression testing, yet follow users anywhere, on demand. Turns Windows applications into centrally managed virtual services delivered to any desktop or laptop worldwide. Can also be integrated and managed within Microsoft SMS.

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Microsoft Diagnostics and Recovery Toolset

Allows quick repair of unbootable or locked-out systems, restores lost data, uses existing antivirus software to remove malware from infected systems while the system is safely offline, and diagnoses system and network issues.

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Microsoft Advanced Group Policy Management

Helps IT take control of the desktop through effective change management and roll-backs via GPOs and a robust role-based administration and delegation model.

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24x7 Problem Resolution Support (PRS)

• Extended product support coverage 24 hours a day, 7 days a week - provides phone support for all Microsoft server, Windows and Office System products and editions, even if the specific license requiring support does not have Software Assurance coverage. The number of phone incidents available depends on your Software Assurance investment.
• Unlimited online support - provides web support during business hours* for all Standard and Enterprise edition server products covered by Software Assurance.
• Premier customers receive additional value -premier customers have the option to transfer phone incidents earned through Software Assurance to Premier Support on a one-to-one basis. This higher level of support includes faster response times and managed incident escalation, enabling increased IT productivity within organizations.

Click here for further information

eLearning

Microsoft eLearning courses are designed to provide maximum learning in minimal time. They offer a visually engaging, guided learning experience with highly interactive features, including user-selected learning style, assessments, rich simulations, hands-on labs for practice, audio and multimedia. Boosting employee skills helps reduce time IT staff spend on helpdesk calls and end-user training, saving time and cost.

Customers with Software Assurance can benefit from these e-Learning courses:

• Windows Client Operating Systems
• Information Worker Applications
• Windows Server Operating Systems

Click here for a full list of courses

Suggested training courses for end-users:

• Core Training for Microsoft Office Professional Enterprise Edition 2003
• Core Training for Microsoft Office 2007 (available Feb 2007)
• Core Training for Microsoft Windows® XP Professional Service Pack 2
• Core Training for Microsoft Windows Vista™ (available Feb 2007)

Suggested training courses for IT Pros:

• Deploying Microsoft Windows XP Professional (2520)
• Implementing and Supporting Microsoft Windows XP Professional (2272)

Click here for further information

Home Use Program

Employees can get a licensed copy of Microsoft Office desktop applications, such as Microsoft Office Professional, Microsoft Project and Microsoft Visio® Professional, to install and use on a home computer. The Home Use Program benefit enables you to offer employees flexible workspace options that can boost their productivity and enhance their overall work satisfaction.

Microsoft Windows Bitlocker™ Drive Encryption

Windows Bitlocker Drive Encryption is designed specifically to protect sensitive data and intellectual property from being compromised on a lost, stolen, or recycled computer.

Click here for further information

Windows Pre-installation Environment (WinPE)

This version of Windows XP Professional replaces DOS and can run Windows set-up, scripts and imaging applications. WinPE enables IT staff to build custom automation solutions to speed up deployment, which means spending less time and effort keeping desktops updated.

Click here for further information

Corporate Error Reporting

The Corporate Error Reporting (CER) 2.0 tool allows IT Administrators to manage error reports and error messages created by the Windows Error Reporting client (WER) in Windows XP and Windows Server® 2003 and clients (ER) included in other Microsoft programs. If ER clients are configured to work with CER 2.0 then error reports are redirected to a secure CER shared directory instead of Microsoft.

Learn to use, install and roll out the CER tool

Click here for further information

Cold Backups for Disaster Recovery

Gives peace of mind knowing that mission-critical IT solutions are protected and preserved in disaster recovery situations without requiring the cost of additional licenses. Cold backup server licenses are complimentary as part of Microsoft Software Assurance.
If a disaster arises, “cold” servers (those that are turned off until an emergency situation requires them to be activated) can be moved into production mode so that users can continue to access critical data and applications.

eLearning Kit

These help employees acquire new skills so they can accomplish more in less time. Boosting employee skills also reduces time IT staff spend on help desk calls and end-user training, saving time and cost.

Microsoft® Software Assurance features select Microsoft eLearning courses for Windows client operating systems, Information Worker applications, and Windows server operating systems.

Click here for further information

Training vouchers

Training vouchers for technical courses are available from Microsoft Certified Partners for Learning Solutions (CPLS). Use these vouchers to train new staff within your IT organization, train current IT professionals on new skills, or fulfill other training needs at no additional cost.

Click here for a full list of courses

Click here for further information

Suggested training for Exchange 2007:
3910: Getting Started with Microsoft® Exchange Server 2007
5047: Introduction to Installing and Managing Microsoft Exchange Server 2007
5049: Managing Messaging Security using Microsoft Exchange Server 2007
5050: Recovering Messaging Servers and Databases using Microsoft Exchange Server 2007
5051: Monitoring and Troubleshooting Microsoft Exchange Server 2007

Suggested training for Exchange 2003:
2008: Designing and Planning a Microsoft Exchange Server 2003 Organization
2009: Upgrading Your Skills from Microsoft Exchange Server 5.5 to Microsoft Exchange Server 2003
2811: Applying Microsoft Security Guidance
2400: Implementing and Managing Microsoft Exchange Server 2003
2011: Troubleshooting Microsoft Exchange Server 2003

Technet SA Subscription Services

Customers with Microsoft Software Assurance for server licenses have access to TechNet Managed Newsgroups and Technet Plus Direct. These benefits provide IT staff with the resources needed to quickly address technical issues, including:

• Unlimited technical support in more than 100 TechNet Managed Newsgroups
• Technet Plus Direct, featuring resources such as the Microsoft Knowledge Base, software updates, utilities, technical training and how-to articles
• Additional premium Technet SA Subscription Services benefits, including full-version evaluation software without time limits, pre-release versions of Microsoft products, two complimentary technical support incidents and access to Technet SA Subscription Services

Click here for further information on TechNet SA benefits

Four Virtual Operating Systems

Rights to four additional copies of the operating system to leverage up to four virtual machines in Virtual PC.

Click here for further information

24x7 Problem Resolution Support (PRS)

• Extended product support coverage 24 hours a day, 7 days a week - provides phone support for all Microsoft server, Windows and Office System products and editions, even if the specific license requiring support does not have Software Assurance coverage. The number of phone incidents available depends on your Software Assurance investment.
• Unlimited online support - provides web support during business hours* for all Standard and Enterprise edition server products covered by Software Assurance.
• Premier customers receive additional value -premier customers have the option to transfer phone incidents earned through Software Assurance to Premier Support on a one-to-one basis. This higher level of support includes faster response times and managed incident escalation, enabling increased IT productivity within organizations.

Click here for further information

* 7 hours a day, Mon – Fri

Home Use Program

Employees can get a licensed copy of Microsoft Office desktop applications, such as Microsoft Office Professional, Microsoft Project and Microsoft Visio® Professional, to install and use on a home computer. The Home Use Program benefit enables you to offer employees flexible workspace options that can boost their productivity and enhance their overall work satisfaction.

Corporate Error Reporting

The Corporate Error Reporting (CER) 2.0 tool allows IT Administrators to manage error reports and error messages created by the Windows Error Reporting client (WER) in Windows XP and Windows Server 2003® and error-reporting clients (ER) included in other Microsoft programs. If ER clients are configured to work with CER 2.0 then error reports are redirected to a secure CER shared directory instead of Microsoft.

Learn to use, install and roll out the CER tool

Click here for further information

Cold Backups for Disaster Recovery

Gives peace of mind knowing that mission-critical IT solutions are protected and preserved in disaster recovery situations without requiring the cost of additional licenses. Cold backup server licenses are complimentary as part of Microsoft Software Assurance.

If a disaster arises, “cold” servers (those that are turned off until an emergency situation requires them to be activated) can be moved into production mode so that users can continue to access critical data and applications.

eLearning Kit

These help employees acquire new skills so they can accomplish more in less time. Boosting employee skills also reduces time IT staff spend on help desk calls and end-user training, saving time and cost.

Microsoft® Software Assurance features select Microsoft eLearning courses for Windows client operating systems, Information Worker applications, and Windows server operating systems.

Click here for further information

Training vouchers

Training vouchers for technical courses are available from Microsoft Certified Partners for Learning Solutions (CPLS). Use these vouchers to train new staff within your IT organization, train current IT professionals on new skills, or fulfill other training needs at no additional cost.

Click here for a full list of courses

Click here for further information

Training Courses suggested:
2283: Migrating from Microsoft® Windows NT® to Microsoft Windows Server® 2003
2208: Updating Support Skills from Microsoft Windows NT 4.0 to Windows Server 2003
2275: Maintaining a Microsoft Windows Server 2003 Environment
2274: Managing a Microsoft Windows Server 2003 Environment
2802: Microsoft Security Guidance Training II
4360: Getting Started with Microsoft Windows Server 2003 R2

Technet SA Subscription Services

Customers with Microsoft Software Assurance for server licenses have access to TechNet Managed Newsgroups and Technet Plus Direct. These benefits provide IT staff with the resources needed to quickly address technical issues, including:

• Unlimited technical support in more than 100 TechNet Managed Newsgroups
• Technet Plus Direct, featuring resources such as the Microsoft Knowledge Base, software updates, utilities, technical training and how-to articles
• Additional premium Technet SA Subscription Services benefits, including full-version evaluation software without time limits, pre-release versions of Microsoft products, two complimentary technical support incidents and access to Technet SA Subscription Services

Click here for further information on TechNet SA benefits

24x7 Problem Resolution Support (PRS)

• Extended product support coverage 24 hours a day, 7 days a week - provides phone support for all Microsoft server, Windows and Office System products and editions, even if the specific license requiring support does not have Software Assurance coverage. The number of phone incidents available depends on your Software Assurance investment.
• Unlimited online support - provides web support during business hours* for all Standard and Enterprise edition server products covered by Software Assurance.
• Premier customers receive additional value -premier customers have the option to transfer phone incidents earned through Software Assurance to Premier Support on a one-to-one basis. This higher level of support includes faster response times and managed incident escalation, enabling increased IT productivity within organizations.

Click here for further information

* 7 hours a day, Mon – Fri

Corporate Error Reporting

The Corporate Error Reporting (CER) 2.0 tool allows IT Administrators to manage error reports and error messages created by the Windows Error Reporting client (WER) in Windows XP and Windows Server 2003® and error-reporting clients (ER) included in other Microsoft programs. If ER clients are configured to work with CER 2.0 then error reports are redirected to a secure CER shared directory instead of Microsoft.

Learn to use, install and roll out the CER tool

Click here for further information

Cold Backups for Disaster Recovery

Gives peace of mind knowing that mission-critical IT solutions are protected and preserved in disaster recovery situations without requiring the cost of additional licenses. Cold backup server licenses are complimentary as part of Microsoft Software Assurance.

If a disaster arises, “cold” servers (those that are turned off until an emergency situation requires them to be activated) can be moved into production mode so that users can continue to access critical data and applications.

eLearning Kit

These help employees acquire new skills so they can accomplish more in less time. Boosting employee skills also reduces time IT staff spend on help desk calls and end-user training, saving time and cost.

Microsoft® Software Assurance features select Microsoft eLearning courses for Windows client operating systems, Information Worker applications, and Windows server operating systems.

Click here for further information

Training vouchers

Training vouchers for technical courses are available from Microsoft Certified Partners for Learning Solutions (CPLS). Use these vouchers to train new staff within your IT organization, train current IT professionals on new skills, or fulfill other training needs at no additional cost.

Click here for a full list of courses

Click here for further information

Training Courses suggested
2782: Designing Microsoft SQL Server™ 2005 Databases
2786: Designing a SQL Server 2005 Infrastructure
2787: Designing Security for Microsoft® SQL Server™ 2005
2788: Designing High Availability Database Solutions Using SQL Server 2005
2784: Tuning and Optimizing Queries Using SQL Server 2005
2790: Troubleshooting and Optimizing Database Servers Using SQL Server 2005
2779: Implementing a SQL Server 2005 Database
2780: Maintaining a SQL Server 2005 Database
2789: Administering and Automating SQL Server 2005 Databases and Servers
7031: Upgrading to SQL Server 2005

Technet SA Subscription Services

Customers with Microsoft Software Assurance for server licenses have access to TechNet Managed Newsgroups and Technet Plus Direct. These benefits provide IT staff with the resources needed to quickly address technical issues, including:

• Unlimited technical support in more than 100 TechNet Managed Newsgroups
• Technet Plus Direct, featuring resources such as the Microsoft Knowledge Base, software updates, utilities, technical training and how-to articles
• Additional premium Technet SA Subscription Services benefits, including full-version evaluation software without time limits, pre-release versions of Microsoft products, two complimentary technical support incidents and access to Technet SA Subscription Services

Click here for further information on TechNet SA benefits

24x7 Problem Resolution Support (PRS)

• Extended product support coverage 24 hours a day, 7 days a week - provides phone support for all Microsoft server, Windows and Office System products and editions, even if the specific license requiring support does not have Software Assurance coverage. The number of phone incidents available depends on your Software Assurance investment.
• Unlimited online support - provides web support during business hours* for all Standard and Enterprise edition server products covered by Software Assurance.
• Premier customers receive additional value -premier customers have the option to transfer phone incidents earned through Software Assurance to Premier Support on a one-to-one basis. This higher level of support includes faster response times and managed incident escalation, enabling increased IT productivity within organizations.

Click here for further information

* 7 hours a day, Mon – Fri

Corporate Error Reporting

The Corporate Error Reporting (CER) 2.0 tool allows IT Administrators to manage error reports and error messages created by the Windows Error Reporting client (WER) in Windows XP and Windows Server 2003® and error-reporting clients (ER) included in other Microsoft programs. If ER clients are configured to work with CER 2.0 then error reports are redirected to a secure CER shared directory instead of Microsoft.

Learn to use, install and roll out the CER tool

Click here for further information

Cold Backups for Disaster Recovery

Gives peace of mind knowing that mission-critical IT solutions are protected and preserved in disaster recovery situations without requiring the cost of additional licenses. Cold backup server licenses are complimentary as part of Microsoft Software Assurance.

If a disaster arises, “cold” servers (those that are turned off until an emergency situation requires them to be activated) can be moved into production mode so that users can continue to access critical data and applications.