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Support Options

Microsoft is dedicated to supporting Microsoft Internet Security and Acceleration Server 2006 customers for the malware and software issues that they encounter. The following table describes the level of support provided for malware, for software bugs, and for general technical support incidents:

Microsoft Product Support Services Options

  • Learn how to configure ISA Server to help stop worms and viruses before they enter your network.

  • Want to know what your support options are for ISA Server? Find them on the Product Support Services site.

  • Learn about product support and availability policies by visiting the PSS site.

  • If you are located outside the United States or Canada, visit the Worldwide Support page to find out what support options are available.

  • For deeper support needs, purchase a Professional Support package and have experts available 24 hours a day, seven days a week, 365 days a year. Learn more on the Microsoft Help and Support site.

Additional Support Options

  • Whether you're a novice or an experienced user, the ISA Server community is a great place for sharing ideas, getting answers to your questions, reading expert advice, and more.

  • Get notified by e-mail of security updates to ISA Server and other Microsoft products by registering for the Microsoft Security Notification Service.

Technical Resources

Need help with implementation?

Microsoft has partners worldwide that specialize in implementing security solutions.