Microsoft Forefront server security customers benefit from 24x7 Problem Resolution Support for general technical support incidents:
Customers can submit an unlimited number of incidents at no additional cost on the Microsoft Support site, 24 hours per day, 7 days a week, at the Forefront Protection 2010 for Exchange Server e-mail support page. Please note that customers must activate* the Microsoft Software Assurance (SA) benefits that come with their Forefront Protection 2010 for Exchange Server subscription prior to submitting e-mail incidents.
Customers can request support for general technical incidents by phone 24 hours per day, 7 days a week, and pay per incident.** Call (800)-936-4900 in the United States or find the Microsoft Support phone number in your country on the Microsoft Support site.
Customers earn one complimentary phone incident with their Forefront Protection 2010 for Exchange Server subscription, and they can earn additional incidents based on their total Software Assurance spent within the Microsoft Server pool. Again, customers must activate* their SA benefits that come with their Forefront Protection 2010 for Exchange Server subscription in order to receive their phone support benefits. When earned incidents are depleted, customers will move to the pay-per-incident model for phone support.
* To activate SA benefits, go to http://Licensing.microsoft.com and log in with your agreement number and Passport ID. Under Software Assurance Benefits, click on "24x7 Problem Resolution Support."
** After-business-hours phone support is intended to meet the needs of our customers with the most urgent issues and will be limited to business-critical issues only. In some countries this support will be routed to an English speaking engineer. The customer may have the option of using an interpreter service if they prefer to speak in their local language. This model will enable customers with the most urgent needs to receive the most expeditious service and support available.
