Microsoft Forefront Server Security customers benefit from 24x7 Problem Resolution Support for general technical support incidents:
E-mail support: Customers can submit an unlimited number of incidents at no additional cost on the Microsoft Support site, 24 hours per day, 7 days a week, at the Forefront Security for Office Communications Server e-mail support page. Please note that customers must activate* the Microsoft Software Assurance (SA) benefits that come with their Forefront Security for Office Communications Server subscription prior to submitting e-mail incidents.
Pay-per-incident phone support: Customers can request support for general technical incidents by phone 24 hours per day, 7 days a week, and pay per incident.** Call (800)-936-4900 in the United States, or find the Microsoft Support phone number in your country on the Microsoft Support site. Customers earn one complimentary phone incident with their Forefront Security for Office Communications Server subscription, and they can earn additional incidents based on their total Software Assurance spent within the Microsoft Server pool.
Again, customers must activate* their SA benefits that come with their Forefront Security for Office Communications Server subscription in order to receive their phone support benefits. When earned incidents are depleted, customers will move to the pay-per-incident model for phone support.
