GFWL: Guide to General Technical Errors in Games for Windows - LIVE

This article describes errors that may be received when using the Games for Windows – LIVE (GFWL) client

Download and installation errors

• “Download failed” error
• “Installation failed” error [KB 977704]
• “Not enough disk space” error [KB 977795]
• Error message “can’t download the update” [KB 959445]
• Server Side Authentication help [KB 978127]
• Games on Demand key retrieval [KB 978129]
• “Invalid Certificate” error [KB 977699]
• How to update a game or Games for Windows – LIVE software [KB 977845]
• SecuROM™ errors
• Zero Day Anti-Piracy [KB 978126]

Sign in, Connection, Networking issues

• Internet connection issues [KB 977709]
• You experience connectivity issues [KB 938705]
• Troubleshoot sign in [KB 977848]
• Configure network adapter
• Cannot connect to Games for Windows – LIVE Marketplace from the Guide [KB 977701]
• Troubleshooting connection errors from a game [KB 977846]

Microphone, Chat, Sound Issues

• How to adjust the volume for your microphone [KB 935309]

Account errors

• Message that your LIVE account needs attention [KB 935312]

More help in the Microsoft Support online knowledge base

• More help in online knowledge base

Software required for Games for Windows – LIVE client:

Minimum System Requirements:

1 Ghz Processor
1 GB RAM
Microsoft Windows XP SP3 / Windows Vista SP1 / Windows 7
.NET Framework 3.5 SP1
Internet Explorer 7+
Silverlight 3

Latest updates for Games for Windows – LIVE and Windows

Latest Update

This update is automatically installed when you sign into a Games for Windows – LIVE game or Games for Windows – LIVE Marketplace. If you are having trouble installing it during the automatic update process, download and install the latest update from the link listed below.

• Download the Latest Update

Games for Windows — LIVE will prompt you to install any required updates. If you are unable to install these updates, you can install them at www.windowsupdate.com or by starting Windows Update from Programs. You will need to opt into the Microsoft Update service, by clicking Change Settings in Windows Update and selecting Microsoft Update under Update Service.

Additionally, you will most likely be asked to perform all outstanding critical updates for the Windows operating system, which are also available through Windows Update.

Windows XP players are required to install the following Windows operating system update to fully utilize the Games for Windows — LIVE software.

• Required system update for Windows XP

If you encounter issues installing the Games for Windows – LIVE client or updates, follow the steps in this support article:

• “Installation failed” error

.NET Framework 3.5 SP1 for Windows XP

.NET Framework 3.5 SP1 is required to run the Games for Windows – LIVE client. If you have problems installing or running the .NET Framework 3.0SP1 software, please use the following link to download it:

·        
Get .NET Framework 3.5 SP1 

Microsoft Silverlight™

Some content in Games for Windows — LIVE can only be viewed with Silverlight, which is available at:

·         Microsoft Silverlight website

If you have installed Silverlight and encounter errors while viewing content in Marketplace, please view the Silverlight FAQ [KB 977698].

Need more help?

Contact customer support

• For issues and errors during installation, unlocking a game, launching a game, or error messages during game or demo play, please contact the game customer support team. A list of game sites is available on the Games Support page under Publishers.

·         For issues with purchasing, Microsoft Points, downloading, installing download games, sign-in, configuring or connecting to LIVE, Family Settings, Gamertag, profile, and other account or billing problems, please contact LIVE customer support. 

Note: Customer support is only available to players in LIVE locales. LIVE is not available in all countries, visit www.xbox.com/live/countrie s for more information.