Modify Personal information

Q: How do I modify my gamer profile?
A: View Edit Gamer Profile.

Q: Can I change my gamertag?
A: For a fee, LIVE customer support can change your gamertag.

Q: How do I change my password?
A: You can change your password at Windows Live™ ID Account Services.

Note: MSN Games, Microsoft, Windows Live ID, and its representatives will never ask you for your password. If you receive an e-mail requesting your password or if a Games for Windows – LIVE member claiming to be a Microsoft employee asks for your password, do not give it out!

Q: How do I opt in and out of information sharing?
A: Please visit Xbox.com and sign in with your Games for Windows – LIVE account. Click your gamer profile, Manage Account, and then Contact Preferences to sign up or remove your e-mail address from the mailing list.

Q: How do I convert my child's account to an adult account when they come of age?
A: Please contact LIVE customer support for assistance.

Billing help

Q: How do I modify my billing information?
A: You can modify your billing contact and credit card information on the Microsoft Billing site.

Q: How I purchase Microsoft Points or redeem a code?
A: In Games for Windows – LIVE, click Add Points or Redeem Code in Market Place. For information about Microsoft Points, please view the Microsoft Points FAQ.