This error may occur during the download process.
First, try downloading the files again. If you purchased multiple items, download one file at a time by canceling any other downloads in progress.
If the process fails after another attempt, try downloading the item again at a later time. If the problem continues, follow these steps to resolve this issue.
- Close all browser windows, games, and programs currently connecting to the Internet except Games for Windows – LIVE.
- In Games for Windows – LIVE, click My Media and then Active Downloads. Cancel all downloads and close the program.
- Next, empty the Games for Windows – LIVE cache
- Click Start and then Run
- For Windows XP in the Run box, type: %USERPROFILE%\local settings\application data For Windows Vista in the Run box,, type: %localappdata%\Microsoft\GFWLive\Downloads
- Press Enter to open the Downloads folder
- Empty the contents of this folder by selecting all content and deleting it using the Delete key or option.
- Close all windows
- Restart your computer system.
- Open Games for Windows – LIVE and now try downloading the item again.
- If you are able to download other content but not this file, please contact the game developer for further assistance.
- If you are unable to download any files, please view the following article:
Internet Connection Issues
