Self-Help Options

Run Microsoft Genuine Advantage Diagnostics to verify that your browser settings are properly configured to run the Genuine Validation controls.

Run Windows Validation or run Office Validation. Even if you have already run validation and failed, the validation results page will include customized information and options to help you resolve the issue.

Contact order support about a previously-placed Genuine Advantage Kit order.
Search the message board topics or post a question on the Microsoft Genuine Advantage Forums (English only).
Visit the Genuine Advantage Solution Center to read how-to articles and get the latest trouble-shooting tips.

Customer Service

Microsoft Customer Service can help with most non-technical questions or general questions about the Windows Genuine Advantage program.
If this is the type of help you need, contact Customer Service.

Technical Support

If you are having trouble completing the validation process, installing the ActiveX control, or other technical issues, you can submit a technical support request.