As the world around us becomes increasingly more connected,
it’s more important than ever for public safety and justice agencies to
leverage cutting edge tools to keep their communities safe. Next month at Convergence
EMEA in Barcelona, we’ll be announcing several exciting and innovative new
features as part of our reimagined Dynamics
CRM platform. With these enhancements, we hope to create a more
personalized, intuitive and modern experience to make the public
sector workforce more productive than ever before – at home, at the
office, and in the field.
The new CRM user interface puts
everything at your fingertips, so finding information is swift, fluid, and
relevant to the work at hand. For
agencies operating in the fast-paced environment of emergency event management and
first response, nothing could be more critical.
At Convergence EMEA, we’ll also be
unveiling key improvements to the end user experience such as:
configurable process guidance, which gives users a
more outcome-oriented and guided experience that allows them to focus on
results throughout even the most complex processes.
tablet and mobile touch optimized experiences, which keep teams
connected and productive wherever they are by providing access to their CRM
solution on Windows 8 tablets, iPads and smartphones. Data is cached for
offline viewing so your teams can still access key data if connectivity is
social capabilities, which help keep teams connected and
collaborating with embedded technologies that get the necessary information
from the right people, in the right place at the right time. Using the enterprise power of Yammer, teams
can quickly comment on posts or start contextual conversations from within
Microsoft Dynamics CRM (on-premises and online) or on Yammer. With embedded
presence from Microsoft Lync and Skype, teams can call, IM or meet with
colleagues or constituents directly from CRM web forms.
There’s no limit to what public sector
agencies can do with a truly connected, collaborative organization. In 2012,
when the City
of Charlotte, North Carolina was selected to host
the Democratic National Convention, officials knew immediately that they would
need to institute a new technology platform for managing such a large influx of
people into the city. With support from Microsoft, the city adopted a tailored Microsoft
Dynamics CRM Online to meet the unique demands of hosting the convention,
including a permit management system to support law enforcement and municipal
activities throughout the multi-day event.
With the CRM platform in place, the
city successfully supported the convention and now has a central repository for
event information and future event management for needs. Further, because the permitting solution is
connected to the city’s website, citizens can apply for permits online,
automatically initiating CRM workflows that manage the approval process.
New CRM solutions are defining and enabling
a forward-looking organization — the successful organization of the future, which
connects leaders and workers to what they need, in the right context, using the
device and channel they prefer — empowering each of our customers to operate
dynamic and connected agencies. We are
more committed than ever to bringing this vision to life with lasting
investments across robust applications, great experiences, and platform
flexibility delivered through Microsoft Dynamics CRM 2013.
Want to learn more about Convergence
EMEA? Visit the website to view session
To ask questions, share ideas, or get more information about
Dynamics CRM for public safety and national security, please contact us at firstname.lastname@example.org