Imagine a system that records start-to-finish every interaction your municipality has with its workers or citizens, and that information is stored in one place for your team to reference as needed. Imagine a central online resource where citizens can look up information about events and services, apply for permits or licenses, pay bills and fines, or log reports and requests.
That system exists. With Microsoft Dynamics CRM and Dynamics AX, you can have software in place in a matter of weeks that not only provides a single point of contact for calls and inquiries, but also centralizes all of the communications and interactions done by your municipality. Whether information or service requests are made by phone, by email, or in person, contact center staff members can easily access integrated, organization-wide information and route requests to appropriate departments. Citizens have one point of contact, and the system generates alerts and an audit trail to help increase responsiveness. As a result, workers can be more productive finding information quickly and citizens will require less time in a queue to receive the information they need.
Use Microsoft CRM and ERP to record every service request or inquiry from citizen to agency, whether requests are made by phone, online, or in person. Organization-wide information can be logged, tracked, and audited to significantly increase an organization’s overall workforce productivity and its timely response to citizens.
The system enables you to deliver improved services to citizens, drive deeper engagement, and reduce overall operational costs.