Microsoft citizen interaction solutions are designed to help strengthen the relationship and interaction between citizens and their governments.
In this rapidly changing society, your citizens expect 24x7x365 access to information, global business opportunities, health advances, education, and other services to help improve their quality of life. They also expect rapid resolution of their inquiries. Electronic government (eGovernment) strategies enable you to respond to increasing citizen expectations in a managed, controlled, and cost-effective way.
Improve responsiveness while gaining efficiencies
To provide citizens with greater access to government agencies, Microsoft helps governments develop multichannel solutions, which include online, telephone, and Short Message Service (SMS). In addition to removing barriers to stronger citizen and government interaction, these solutions help you gain efficiencies and substantially reduce infrastructure costs by migrating your users from high-cost channels such as face-to-face to low-cost channels such as transactional websites. And we apply security-enhanced features to help protect confidential information - securing the safety and privacy of your citizens.
Foster conversations between governments and citizens
Social media capabilities are a part of these solutions to help foster a collaborative, two-way conversation between your government and your citizens. They help you:
Encourage citizen outreach and interaction.
Engage and ask citizens to respond and provide feedback about the challenges they see in government.
Collaborate with citizens online.
Gather public comment, in real time, to help advance policy issues.
Increase transparency and improve collaboration
Giving citizens easy access to government services and information enables you to:
Build and encourage public and private partnerships, facilitating government modernisation and economic recovery.
Listen and engage with peers, partners, and citizens to:
Collaborate through security-enhanced, web-based environments.
Analyze public opinion with Microsoft social media solutions using the security-enhanced tools your government already uses.
Help make informed policy decisions that can produce long-term, sustainable results.
As part of our commitment to improving citizen interaction with governments we have developed the Open Government Data Initiative, which helps put "government at the people’s fingertips" through a cloud-based collection of software assets that enables publicly-available government data to be easily accessible by citizens. Using open standards and application programming interfaces (APIs), developers and government agencies can retrieve the data programmatically for use in new and innovative online applications that help improve citizen services, enhance collaboration between government agencies and private organisations, and increase government transparency.
