Department of Veterans Affairs Wins Customer Excellence Award

20 March 2013 | David Willis, Vice President, US Dynamics

​This week at Convergence 2013 in New Orleans, Louisiana the U.S. Department of Veterans Affairs (VA) was recognized as the Microsoft Dynamics Customer Excellence Award Winner in Federal Government. Tina Burnette, Executive Director of Enterprise Risk Management, accepted the award from Microsoft President, Kirill Tatarinov, on behalf of the Office of Information & Technology (OI&T), and the entire Veterans Relationship Management (VRM) / Federal Case Management Tool (FCMT) program teams.  Microsoft awarded the U.S. Department of Veterans Affairs for the considerable impact it is delivering to Veterans and their beneficiaries through these programs. 

The VRM Program enabled this transformation by leveraging Microsoft Dynamics CRM in their National Call Centers to ensure Veterans receive timely access to health care and benefits information.  The Federal Case Management Tool (FCMT) Program is also making a massive impact in supporting wounded warriors as they transition into VA care.  Both of these program teams have leveraged the power of Microsoft Dynamics CRM as a flexible, rapid development platform to reduce costs and enable new efficiencies.  The VRM Program and FCMT achieve much needed modernization in a capacity that is delivering real world benefit to veterans, and in many cases saving lives.

The Microsoft Dynamics Customer Excellence Awards recognize customers that are achieving outstanding success with their Microsoft solutions, including improved productivity and efficiency, better cost savings, and the measurable impact towards the agency’s mission. The VA was selected among thousands of public sector organizations worldwide for the outstanding success directly tied to the VA’s mission of serving and honoring over 22 million men and women who are America’s veterans. For that we congratulate the VA on this tremendous achievement.

This year’s winners were announced at Convergence, the premier event for the Microsoft Dynamics Customer and Partner business community. Convergence is where opportunity and innovation meet to deliver real organizational value. It’s the chance to make key business connections and to discover the full potential of Microsoft Dynamics solutions.

To learn more about Microsoft Dynamics and the impact it is making in government, please visit our web site.

David Willis
Vice President, US Dynamics