More public sector organizations turning to Microsoft Dynamics globally to improve citizen experience, streamline operations

13 April 2012 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector

As government organizations are being forced to do more with less and meet growing citizen demands, they are turning to new technologies to achieve these goals. From what we’re seeing globally, one technology that’s continuing to see widespread adoption in the public sector is our Microsoft Dynamics customer relationship management (CRM) technology. In fact, we recently issued an announcement on this topic, discussing CRM adoption trends, and showcasing 11 examples of how public sector organizations are leveraging the technology across the United States. The projects range from finance and human resources functions to social services delivery and grants management.

On the international side, we’re seeing a similar increase in these types of CRM initiatives. Take for example the Ministry of Justice in Israel, which is using Microsoft Dynamics CRM to manage legal data and improve collaboration among attorneys. The solution is providing the Ministry with a more thorough picture of its case loads and is helping ensure that attorneys have access to all relevant case information. Read more about it. It’s just one example of how public sector organizations worldwide are working to become more efficient and service-oriented using CRM technologies.

To learn more, I invite you to check out a Bright Side of Government blog post from my colleague Amir Capriles, Senior Director of U.S. Public Sector Dynamics.

Have a comment or opinion on this post? Let me know @Microsoft_Gov. Have a question for the author? Please e-mail us at ongovernment@microsoft.com.

Michele Bedford Thistle
Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector

About the Author

Michele Bedford Thistle | Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector

Michele is focused on sharing stories from government customers creating real impact for citizens, employees, economies, and students. She joined the worldwide team from Microsoft Canada, where she was also marketing lead for several technology start-ups.