Through Microsoft CityNext, governments can take advantage of a broad range of solutions that improve healthcare and social services for everyone in the community. As cities modernize aging infrastructure and transform for the future, they are being asked to provide better access to information and services and respond faster to everything from disease outbreaks to natural disasters. Under pressure from rising costs as well as changing demographics, cities seek to reach outside hospital and office walls to deliver care and services at home, in community centers, and in the workplace. In addition to cloud technologies, a fast-growing ecosystem of smart devices, mobile applications, and social media tools powers a new generation of people-centric solutions that provides better access to healthcare and social services from virtually any location.

For example, citizens can go online and request information, access medical records, and apply for services on virtually any device. Or, healthcare providers can use mobile technologies to enable fast diagnosis in emergency situations, treat people in their homes, and collaborate with remote specialists on treatment.

Now, paper-based forms, long wait-times, and manual processes are being replaced by automated, digital solutions that transform administration, reduce error, and enhance the privacy and security of information. And by improving efficiency and gaining better insight into transactions and activities, service providers can significantly accelerate response times and improve citizen satisfaction.

Find out how to improve health and social services for the people in your community with Microsoft CityNext.

Increasingly, patients expect to receive customized care at the point of need, anytime and anywhere. To meet patient expectations as well as rein in costs and better serve changing demographics, cities and health systems can take advantage of today's ecosystem of smart devices and mobile solutions to deliver coordinated care in more ways and places—whether at home, in community centers, or in the workplace. This can help improve quality of life for people with disabilities or chronic conditions, enable aging citizens to live at home longer, and allow city and health authorities to do more within shrinking budgets.

Using Microsoft Lync or Skype technologies, GPs can conduct virtual office visits with patients regardless of their location, and when combined with other technologies, remotely monitor their vital signs. What's more, these technologies along with collaboration platforms such as Microsoft Dynamics CRM and SharePoint, new generations of mobile devices, and cloud-based services (Apps), allow care teams to communicate and access information anywhere, anytime to more effectively manage cases. And technologies such as Kinect and gaming capabilities can help patients do physical therapy or cognitive rehabilitation at home.

Solutions for remote care and case management based on Microsoft technologies and services can help cities enable:

  • Remote access to specialized care. Help provide 24/7 access to medical expertise in small towns and rural locations.
  • Rapid diagnosis. Improve outcomes with fast diagnosis in emergency situations such as a stroke, where patients typically have four hours to receive specialized treatment and avoid serious neurological damage. Telestroke networks can quickly connect specialists with remote locations around the clock.
  • Better support for disabled patients. People suffering from temporary or permanent disabilities can receive care in their home.
  • Seamless case management and patient engagement. Case workers can have the latest patient information and treatment history at their fingertips. This helps reduce the risk of case mishandling and redundant activities. It also means case workers spend less time looking up information while visiting a patient and more time engaging with them.
  • Reduced drug costs. Using mobile technology to monitor healthcare could decrease United States drug costs by 15 percent annually through reduced outpatient visits and remote verification of prescriptions and patient drug administration. (Saylor, Michael (2012). The Mobile Wave: How Mobile Intelligence Will Change Everything. Perseus Books/Vanguard Press. p. 153).

Social benefits delivery and administrative procedures are still often bogged down by paper-based forms, long wait-times, and manual processes. Cities can take advantage of today's technologies to streamline these processes and improve efficiency and productivity.

Solutions for social benefits and administration based on Microsoft technologies and services can help cities:

  • Seamlessly convert handwritten data into structured, digital data. This can help transform cost-heavy and lengthy administration processes, while reducing errors and enhancing information privacy and security.
  • Streamline claims management and fraud detection. Claims management solutions based on Microsoft Dynamics CRM and SharePoint solutions offer a 360-degree view of a specific claim, bringing together all related documentation. By providing an overview of all transactions and activities related to a specific claim, these solutions save time and help city workers respond faster to citizens' requests.

The increase of non-communicable diseases forces city and health authorities to rethink the parameters of health and social services policies. Cities are starting to face a rising tide of new health threats such as mental health issues, obesity, alcohol abuse, diabetes, cardiovascular diseases, hypertension, depression, and stress. These threats, combined with employment challenges and demographic shifts, significantly affect people's well-being and require new ways of empowering citizens to take better care of themselves.

To give people better control of their health, a growing number of devices—including digital scales, blood pressure and glucose monitors, pedometers, and pulse oximeters—collect data that can be synced seamlessly with health and wellness Apps. Privacy and security-enhanced cloud services such as HealthVault allow people to store and share their personal health and wellness information in a secure personalized account. And cloud-based, mobile Health Apps deliver information on nutrition, fitness, pharmacy services, online management of children's health (eRedBook), one-click appointment services, peer support from social networks, and more.

Solutions for personal health and wellness based on Microsoft technologies and services can help cities:

  • Empower citizens to make healthier lifestyle choices. Provide easier access to preventive health information and services to help people live healthier lives.
  • Help people better manage their health and conditions. Provide tools that help citizens stay informed about their health, including their specific conditions, symptoms and treatments.

Primary care services play a foundational role in citizens' health. They are the principal point of contact for general care and for obtaining referrals to specialists. Cities can take advantage of today's technologies to optimize processes for primary care services and enable seamless sharing of information along the health value chain.

Solutions for primary care based on Microsoft technologies and services can help cities:

  • Provide end-to-end services. Comprehensive solutions streamline services across the health value chain including core processes in health record management, patient administration, digital imaging, communication, referrals and responses, medication management, and laboratory information management.
  • Centralize patient care. Effective primary care solutions connect processes across organizations and put the patient at the center.
  • Automate processes. Targeted outreach solutions, enabled by Microsoft Dynamics CRM, support follow-up activities through automated processes, pre-planned reminders, and tailored reports. By staying connected through mobile apps, patients can manage care more easily for themselves and others in their family.
  • Gain insights. Microsoft business intelligence and analytics solutions enabled by Microsoft SQL Server, SharePoint and Excel, provide insights for evidence-based decisions. Visualization capabilities in Bing Maps and Excel PowerView help decision-makers gain fast and intuitive insights to better plan and allocate resources, outline needs versus services' supply, provide benchmarks for quality outcomes, and track time allocation for specific tasks.

Cities, regions, and entire nations are increasingly confronted with emergency episodes—influenza virus outbursts, H1N1 flu, H5N1 Avian Flu, coronavirus, food alerts, to name a few—that require epidemic and pandemics management.

Local emergencies as well as the need for improved global surveillance make it imperative for cities, heads of hospitals, and other decision-makers to take advantage of solutions that help track, classify, group, analyze, visualize, and manage suspicious incidents. By providing field workers with mobility solutions and applications that track disease incidents and record data, cities can handle emergency situations better, save lives, and control costs.

Solutions for pandemic management based on Microsoft technologies and services can help cities:

  • Implement solutions quickly that provide a real-time overview and insight into the classification, status, and spread of a disease.
  • Design and adapt a response plan rapidly from prebuilt, optimized templates
  • Deliver accurate, timely information that helps guide operational decision-making.

Cities are under pressure to improve the health of specific groups, or populations. In order to so, a broad range of influential factors called social determinants need to be taken into consideration. These factors include environment, social structure, resource distribution, and education levels.

Population health solutions help cities and other organizations monitor, manage, visualize and communicate clinical and demographic data and implement tailored programs. As a result, cities and health systems can align service offerings, coverage, and eligibility to improve prevention, enhance health outcomes, and reduce the incidence and severity of chronic conditions. In addition to improving population health, these solutions can help cut costs at a city, provider, and systemic level.

Solutions based on cloud computing, business intelligence, and visualization technologies—including the Windows Azure platform, Microsoft SharePoint Server, Microsoft SQL Server, Excel, Bing Maps, and geographical information systems (GIS)—can help cities identify trends that affect the health of certain populations and make evidence-driven decisions to provide targeted resources and services.

Solutions for population health based on Microsoft technologies and services can help cities:

  • Achieve better health outcomes. Citizens gain more insight into factors that affect their health so that they can proactively care for themselves and their families.
  • Improve decisions. Health professionals can spot trends, identify patterns, and visualize data for easier and more intuitive decision-making.
  • Optimize services. Cities can plot needs versus service delivery, and ultimately offer additional services that improve health.
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Access to Health

infoGraphic

According to statistics from the World Health Organization, only half of all countries have access to the essential medicine they need for basic health care.

Neil Jordan

General Manager of Health Worldwide for Microsoft

Access to Health

infoGraphic

According to statistics from the World Health Organization, only half of all countries have access to the essential medicine they need for basic health care.

Neil Jordan

General Manager of Health Worldwide for Microsoft

Access to Health

infoGraphic

According to statistics from the World Health Organization, only half of all countries have access to the essential medicine they need for basic health care.

Neil Jordan

General Manager of Health Worldwide for Microsoft

Access to Health

infoGraphic

According to statistics from the World Health Organization, only half of all countries have access to the essential medicine they need for basic health care.

Neil Jordan

General Manager of Health Worldwide for Microsoft

Access to Health

infoGraphic

According to statistics from the World Health Organization, only half of all countries have access to the essential medicine they need for basic health care.

Windows 8 Apps

Neil Jordan

General Manager of Health Worldwide for Microsoft

Access to Health

infoGraphic

According to statistics from the World Health Organization, only half of all countries have access to the essential medicine they need for basic health care.

Neil Jordan

General Manager of Health Worldwide for Microsoft

Access to Health

infoGraphic

According to statistics from the World Health Organization, only half of all countries have access to the essential medicine they need for basic health care.

Neil Jordan

General Manager of Health Worldwide for Microsoft