Lessons Learned from Microsoft’s CityNext Partner of the Year

14 July 2014 | Melissa Topp, Director of Global Marketing, ICONICS
Lessons Learned from Microsoft’s CityNext Partner of the Year

A mobile first, cloud first approach for governments – Office 365, Azure and now Dynamics CRM

09 July 2014 | Curt Kolcun, Vice President, U.S. Public Sector
Microsoft announces updates that make the Microsoft cloud the most comprehensive solution for government

Ohio department imagines a new approach to case management

16 June 2014 | Kirsten Edmondson Wolfe, Global Industry Director for Public Sector for Microsoft Business Solutions
With its person-centric design philosophy, Ohio’s imagine system is making life better for disabled citizens and the caseworkers who serve them.

Driving efficiency: How Australia manages roads across a million square miles

09 June 2014 | Mark Smith, National Practice Lead Microsoft Dynamics CRM, Birchman (an SMS Management & Technology Company)
When Western Australia rolled out a new system for managing 18,000 kilometers of roads, it set a new benchmark for maintaining a critical asset while meeting the needs of employees, citizens, and tourists.

How to reinvent citizen collaboration with CRM

21 April 2014 | Kirsten Edmondson Wolfe, Global Industry Director for Public Sector for Microsoft Business Solutions
Cities have a lot to gain when they treat citizens and employees like customers. Here’s how customer relationship management solutions can help.

2020 vision: how our cities will look 60 months from now

07 April 2014 | John Weigelt, National Technology Officer, Microsoft Canada
Cities are quickly transforming their service delivery model, using the Internet of Things, Big Data, and a CRM mindset to treat citizens like customers and create better places to live.

3 keys to launching a citizen-service revolution

26 March 2014 | Gary Wachowicz, Industry Managing Director, Worldwide Public Sector
Within five years, the world’s best cities will wholly transform their approach to citizen services. Will you be one of those cities? If so, you’re probably already addressing these three capabilities.

Charlotte puts its best foot forward for the DNC

26 November 2013 | Kirsten Edmondson Wolfe, Global Industry Director for Public Sector for Microsoft Business Solutions
The eyes of the world were on Charlotte for the 2012 Democratic National Convention. Here’s how the city made the most of its time in the spotlight.

Inside Barcelona: A future city shares its secrets

20 November 2013 | Joel Cherkis, General Manager, Worldwide Government
If you’re looking for ways to build your city of the future, look no further than Barcelona. Discover why city leaders worldwide come here for answers.

Smart City Expo: Helping cities change the world

14 November 2013 | Joel Cherkis, General Manager, Worldwide Government
Next week, leaders will gather in Barcelona to discuss the future of cities. Find out what’s happening and how to be part of it all.

Tel Aviv: 4 months to a sustainable future

05 November 2013 | Maor David-Pur, Government SSP, Microsoft Israel
One of the world’s most innovative cities transformed its service delivery model to stay ahead of the coming population boom. Here’s how they did it in record time.

Citizen services in Barcelona: now it’s personal

09 October 2013 | Kirsten Edmondson Wolfe, Global Industry Director for Public Sector for Microsoft Business Solutions
Barcelona is working to become one of the world’s leading smart cities. To get there, they’re building personal relationships between the city, its citizens, and their devices.

Modern service delivery: Spain automates and earns international recognition

19 August 2013 | Kirsten Edmondson Wolfe, Global Industry Director for Public Sector for Microsoft Business Solutions
A regional authority reinvented service delivery, eliminating metric tons of CO2 and saving millions of euros a year. Citizens are happy, officials are thrilled, and the UN took notice—here’s why.

How you can become a Dynamic Government

03 June 2013 | Kirsten Edmondson Wolfe, Global Industry Director for Public Sector for Microsoft Business Solutions
Agility and responsiveness are essential to governments’ success. See how you can step fully into the digital age—and become a Dynamic Government—with Microsoft Dynamics AX.

Government gets lean and modern through CRM technology

18 April 2013 | Amir Capriles, General Manager, U.S. Public Sector for Microsoft Dynamics
In the face of extreme budget challenges, learn how defense and national security agencies are leveraging the power of CRM technology to save money, drive new efficiencies, and improve citizen services.

Far from straightforward: the government mission today

01 February 2013 | Joel Cherkis, General Manager, Worldwide Government
Governments worldwide are undergoing transformation, which is being influenced by a convergence of factors, from new technologies to new budget realities. Learn about Microsoft’s vision for dynamic government, and how it fits into this picture.

3 tips for success with CRM in government

10 January 2013 | Michael Wignall, Public Sector Sales Lead - Dynamics, Microsoft UK
As governments move more citizen services to ‘digital by default’, CRM technology can be a catalyst for this transition. In this post, we share three tips for successful CRM deployments, based on our conversations with dozens of customers.

How ERP accelerated support for smarter transit in Delhi

18 December 2012 | Rahul Chitale, Director, Cloud Services, Microsoft India
Delhi is the second most populated metropolis in India, and the demands on public transportation are enormous. Learn how a public-private venture company created more value for transport in Delhi by fast tracking its own business with ERP.

Are you the government of the future?

08 November 2012 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Times are changing in the public sector. Governments face a perfect storm of technology, budget and service challenges. Our new whitepaper looks at the concept of a “Dynamic Government” and its role in solving these complex challenges.

U.K. District Councils cut costs by creating a new company

24 July 2012 | David Burrows, Managing Director of Government Industry, Europe, Middle East & Africa
Find out how Microsoft Dynamics AX 2012 and Microsoft Dynamics CRM helped deliver cost savings.

How Spain’s Generalitat of Catalonia used Dynamics CRM to address domestic violence

12 July 2012 | Jose Antonio Ondiviela, Western Europe Industry Market Development Manager
Read this story of an organization leveraging technology to achieve increased productivity internally while improving care for victims of domestic violence.

More public sector organizations turning to Microsoft Dynamics globally to improve citizen experience, streamline operations

13 April 2012 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Find out how these organizations are using Microsoft Dynamics CRM to drive efficiencies.