3 keys to launching a citizen-service revolution

26 March 2014 | Gary Wachowicz, Industry Managing Director, Worldwide Public Sector
Within five years, the world’s best cities will wholly transform their approach to citizen services. Will you be one of those cities? If so, you’re probably already addressing these three capabilities.

3 open-data challenges and how to overcome them

12 March 2014 | Parul Bhandari, Government Lead, Open Data and Big Data
Although governments worldwide have now opened up some 1 million data sets, challenges remain. Here are the top 3 and how to deal with them.

Custom apps: What to know when you roll your own

06 March 2014 | John Weigelt, National Technology Officer, Microsoft Canada
When the IT teams says, “There’s no app for that,” you may need to create your own. Luckily, others have gone down this path, and their roadmap can help you get there.

3 first steps for building a hybrid national cloud

03 March 2014 | Dan Mannion, Director, Public Sector Cloud Strategy
Hybrid cloud is an idea whose time has come, but for most governments, the first steps are the hardest.

3 lessons in mobility from Europe’s governments

26 February 2014 | David Burrows, Managing Director of Government Industry, Europe, Middle East & Africa
There’s more to mobility than devices and apps. Here are three little-known success factors used by European governments to enable mobility for citizens and employees.

E-transformation: 6 questions for Hamburg’s CIO

28 January 2014 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Jörn Riedel, CIO of the city of Hamburg, talks to Microsoft on Government about his city’s efforts to fundamentally transform and improve service delivery to citizens.

The 4 pillars of e-participation

13 January 2014 | R. Erdem Erkul, Regional National Plan Manager, Microsoft Middle East and Africa
Fundamental to future democracies, e-participation is a new government mandate. Discover 4 essential shifts you must make now.

How Frankfurt is doing “new with less”

28 October 2013 | Joel Cherkis, General Manager, Worldwide Government
Building a brighter future begins with innovation. See how Frankfurt and others are using it to create a better life for all.

Four keys to government cyber security

20 October 2013 | Dr. Andrew Hawkins, Managing Director, Public Safety and Justice, Worldwide Public Sector, Microsoft Corporation
To battle rising cyber crime, Poland launched a multipronged attack. See how they did it, and get some ideas for safeguarding your own systems.

How three governments are beating the budget crisis

16 October 2013 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Challenging situations require creative solutions. Discover three governments that rise above with innovative thinking.

Citizen services in Barcelona: now it’s personal

09 October 2013 | Kirsten Edmondson Wolfe, Global Industry Director for Public Sector for Microsoft Business Solutions
Barcelona is working to become one of the world’s leading smart cities. To get there, they’re building personal relationships between the city, its citizens, and their devices.

Brazil awes citizens with fast, efficient services

22 July 2013 | Lorenzo Madrid, Managing Director, Traffic & Public Transportation
Progressive “shock management” process is transforming government services—and impressing citizens—by combining personal service with technology.

eGov transformation: a priority whose time has come

17 June 2013 | Jose Antonio Ondiviela, Western Europe Industry Market Development Manager
eGov initiatives can transform how a city government operates—but only if the city is all in. It takes both a front-end and back-end investment to truly transform how a city works.

The what, why, and how of government-sponsored national clouds

05 June 2013 | Dan Mannion, Director, Public Sector Cloud Strategy
Your central government is moving to the cloud, that’s decided. But how? Get the little-known facts on one approach—a government-sponsored cloud—and decide if it’s right for you.

A New Year's resolution: smarter cities in 2013

23 December 2012 | Joel Cherkis, General Manager, Worldwide Government
Cities are in the midst of a transformation when it comes to engaging citizens. In a time of increased connectivity, growing citizen demands, and shrinking budgets, what are some of the trends enabling "smart" cities to adapt?

How São Paulo transportation is leading the way

04 December 2012 | Lorenzo Madrid, Managing Director, Traffic & Public Transportation
In one of the world’s largest and most bustling cities, learn how a transportation system has evolved to meet the 21st century needs of citizens through the eyes of a native, and with technology, has become 30 percent more efficient.

What’s new in government crowdsourcing?

21 November 2012 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Technology is opening up new channels for governments to connect with their citizens, and vice versa. But how are governments gathering feedback from constituents to affect real changes in governing? In this post, we share some of the latest examples.

Beyond return on investment

20 November 2012 | Lorenzo Madrid, Managing Director, Traffic & Public Transportation
Today’s governments are tasked to be more responsive to citizens, while being open and transparent with their processes. As they invest in technologies and seek to find the balance, is the ROI evaluation enough to measure success?

“Egypt Votes” gives citizens online voice in 2011 election

04 October 2012 | Yasser Hassan, Government Industry Director, Middle East and Africa
Website increased transparency and engaged citizens around the voting process in first Egyptian election following Arab Spring

Microsoft technology gets the vote in U.S. elections

20 September 2012 | Joel Cherkis, General Manager, Worldwide Government
Learn how Microsoft is powering the democratic political process leading up to the 2012 U.S. presidential election—from interactive content on Xbox LIVE to featured technologies at the Republican and Democratic national conventions.

New white paper: The economic impact of interoperable, connected government systems

13 September 2012 | Lorenzo Madrid, Managing Director, Traffic & Public Transportation
Governments can realize greater returns (both from an economic and societal perspective) by investing in IT systems supporting citizen services and accountability.

Craig Thomler of Delib Australia on Gov 2.0, Open Gov & Social Media

04 September 2012 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Read a Q+A with Craig Thomler of Delib Australia about the strategy and practice of Gov 2.0.

Getting back in touch: Portugal undergoes citizen services revolution

23 August 2012 | Paul Hart, EMEA Public Sector Marketing Director
Read this synopsis of the cover story from the summer issue of TOUCH magazine.

Q&A: Wyatt Kash on e-government, social media and innovation

19 July 2012 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Read this Q+A with an award-winning journalist and editor focused on sharing innovative ideas at work in the public sector.

Q&A: Nicholas Charney on bureaucracy, technology and the future of government

14 June 2012 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Read this Q+A with a respected public sector advisor to hear his views on the future of technology in government.

Singapore's Ministry of Manpower transforms citizen services

12 June 2012 | Jeff Paine, Senior Director of Public Sector Partners, Asia Pacific
Find out how one government agency is using a SharePoint platform to help deliver efficient citizen services and open citizen engagement.

GovCamps: Bringing governments and constituents closer together to solve shared challenges

26 April 2012 | Rodrigo Becerra Mizuno, Managing Director Government, Worldwide Public Sector
Find out how these unique events engage citizens and government organizations in dialogue to affect change.

A balancing act: How to promote open government while adhering to policies and standards

08 March 2012 | Jean Scott, Industry Market Development Manager, Federal Government and Education
Find out how technology is helping Canadian agencies use web 2.0 tools while managing their risk and exposure.

Open data: The road ahead

01 March 2012 | Nik Garkusha, Open Platforms Lead, Microsoft Canada
Learn why the next phase of open data initiatives may require a more collaborative and citizen-centric model.

It takes all the running you can do, to keep in the same place

09 February 2012 | Alan Merrihew, Senior Director of Government Technology Strategy, Worldwide Public Sector
Find out how cloud computing levels the ICT playing field for developing nations, and can help developed nations reallocate resources to maintain their relative competitiveness - if only they are willing to adapt and embrace new ways of doing things.

How you can benefit your bottom line by empowering citizens with self-service

07 February 2012 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Learn about the the cost savings and efficiencies that are possible by adopting a more customer-focused approach to governance.

Three quick wins for your open gov initiative

31 January 2012 | Nik Garkusha, Open Platforms Lead, Microsoft Canada
​Simple but effective strategies for government agencies planning a Gov 2.0/open gov/open data initiative.

UK Government Gateway: A model for e-government service

16 January 2012 | Gordon McKenzie, Government Solutions Lead, Worldwide Public Sector
Find out more about this successful project focused on e-enabling government services and transactions.

Connecting citizens with mobile apps

28 December 2011 | Joel Cherkis, General Manager, Worldwide Government
Learn about some promising new apps for the public sector that will deliver intuitive, citizen-facing services to users right in the palm of their hand.

Beyond the Tube: How London is using the cloud to open transit data

29 November 2011 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
The city of London is taking advantage of the Windows Azure cloud platform to manage 2.3 million web site hits a day. Learn how.

Reflections from the 2011 LATAM CIO Forum

23 November 2011 | Joel Cherkis, General Manager, Worldwide Government
I recently spoke about high performance government at the LATAM CIO Forum. Find out how I characterize top-performing governments.

Talking about cost savings: Driving cost reductions using technology

21 November 2011 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Over the next several weeks, Microsoft on Government will be exploring some of the best and brightest examples of cost saving strategies in government - strategies that deliver new services to meet citizens' expectations without breaking budgets.

Delivering improved citizen services to government municipalities in the Netherlands

11 November 2011 | Joel Cherkis, General Manager, Worldwide Government
Everest wanted to help local municipalities improve call center service while reducing costs, so it developed a call center knowledge management solution and hosted it on the Windows Azure platform.

Cloud computing helps clean up London

06 October 2011 | Gordon McKenzie, Government Solutions Lead, Worldwide Public Sector
​Mayor Boris Johnson urged Londoners to help spruce up the capital by reporting “grime crime” such as graffiti, and litter. The innovative “Love Clean London” system enables users to track progress of cleanups and delivers financial savings for boroughs.

October – Taking a closer look at Environment Sustainability

04 October 2011 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
From time to time, Microsoft on Government will be exploring key themes that matter to the public sector. This October we’ve planned a series of posts focusing on Environmental Sustainability.

What the "Consumerization of IT" really means for public sector CIOs

27 September 2011 | Joel Cherkis, General Manager, Worldwide Government
​The “consumerization of IT” is a trend that’s received a lot of media attention lately. Yet, much like cloud computing, the term is somewhat ambiguously applied to various industries and IT issues.

Introducing Microsoft on Government Blog

14 September 2011 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Information technology is the common language and platform of governance today, empowering public sector organizations to collaborate, operate more effectively, increase efficiency and transparency, and to develop greater accountability to the citizen.