City maturity: Two international standards offer a leg up

09 September 2014 | Joel Cherkis, General Manager, Worldwide Government
Meeting citizens’ needs and expectations used to be a solitary endeavor for each city. Now we have ISO 18091 and 37120 to give leaders a much-needed boost.

Reimagine your city and ride another wave of growth

05 September 2014 | Laura Ipsen, Corporate Vice President, Worldwide Public Sector, Microsoft
Microsoft’s VP for Worldwide Public Sector discusses how CityNext is helping China’s cities reimagine the future and form a competitive edge.

The connected traveler: Redefining the summer vacation

21 August 2014 | Gary Wachowicz, Industry Managing Director, Worldwide Public Sector
How we travel—and how destination cities cope with tourists—is being transformed by mobile devices. See how the venerable summer vacation has changed and what that means to your city.

Lessons Learned from Microsoft’s CityNext Partner of the Year

14 July 2014 | Melissa Topp, Director of Global Marketing, ICONICS
Lessons Learned from Microsoft’s CityNext Partner of the Year

A mobile first, cloud first approach for governments – Office 365, Azure and now Dynamics CRM

09 July 2014 | Curt Kolcun, Vice President, U.S. Public Sector
Microsoft announces updates that make the Microsoft cloud the most comprehensive solution for government

Ohio department imagines a new approach to case management

16 June 2014 | Kirsten Edmondson Wolfe, Global Industry Director for Public Sector for Microsoft Business Solutions
With its person-centric design philosophy, Ohio’s imagine system is making life better for disabled citizens and the caseworkers who serve them.

How to reinvent citizen collaboration with CRM

21 April 2014 | Kirsten Edmondson Wolfe, Global Industry Director for Public Sector for Microsoft Business Solutions
Cities have a lot to gain when they treat citizens and employees like customers. Here’s how customer relationship management solutions can help.

2020 vision: how our cities will look 60 months from now

07 April 2014 | John Weigelt, National Technology Officer, Microsoft Canada
Cities are quickly transforming their service delivery model, using the Internet of Things, Big Data, and a CRM mindset to treat citizens like customers and create better places to live.

3 keys to launching a citizen-service revolution

26 March 2014 | Gary Wachowicz, Industry Managing Director, Worldwide Public Sector
Within five years, the world’s best cities will wholly transform their approach to citizen services. Will you be one of those cities? If so, you’re probably already addressing these three capabilities.

3 open-data challenges and how to overcome them

12 March 2014 | Parul Bhandari, Government Lead, Open Data and Big Data
Although governments worldwide have now opened up some 1 million data sets, challenges remain. Here are the top 3 and how to deal with them.

Custom apps: What to know when you roll your own

06 March 2014 | John Weigelt, National Technology Officer, Microsoft Canada
When the IT teams says, “There’s no app for that,” you may need to create your own. Luckily, others have gone down this path, and their roadmap can help you get there.

4 governments that are doing CRM right

04 March 2014 | Gary Wachowicz, Industry Managing Director, Worldwide Public Sector
Citizen relationship management is a hot topic this week at Convergence 2014, where governments can learn from the best of the best.

Turn transportation data into happier citizens and a better city

31 January 2014 | Gary Wachowicz, Industry Managing Director, Worldwide Public Sector
Find out how new business intelligence tools are turning city transportation data into intelligent systems that make citizens happier and cities more livable.

E-transformation: 6 questions for Hamburg’s CIO

28 January 2014 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Jörn Riedel, CIO of the city of Hamburg, talks to Microsoft on Government about his city’s efforts to fundamentally transform and improve service delivery to citizens.

The 4 pillars of e-participation

13 January 2014 | R. Erdem Erkul, Regional National Plan Manager, Microsoft Middle East and Africa
Fundamental to future democracies, e-participation is a new government mandate. Discover 4 essential shifts you must make now.

Panama: A cultural shift in service

16 December 2013 | Ángel L. Pérez, Vice President, Rock Solid Technologies, Inc.
Learn how a 3-1-1 solution built on Microsoft Dynamics CRM revolutionized the way the government of Panama connects with its citizens.

Accessible technology: Make sure you measure up

04 December 2013 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Around the International Day of Persons with Disabilities, it’s time to assess your progress and explore three pivotal areas for improvement.

Government on the Move

27 November 2013 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
U.S. governments get mobile and connect with citizens

Charlotte puts its best foot forward for the DNC

26 November 2013 | Kirsten Edmondson Wolfe, Global Industry Director for Public Sector for Microsoft Business Solutions
The eyes of the world were on Charlotte for the 2012 Democratic National Convention. Here’s how the city made the most of its time in the spotlight.

6 months to 100 transportation apps

21 November 2013 | David Burrows, Managing Director of Government Industry, Europe, Middle East & Africa
How do you ignite innovation on a city budget? Learn how Manchester, England, did just that by moving its data to the cloud and giving it to developers.

Microsoft Government Virtual Summit: Transform & Guide Your Organization

15 November 2013 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Join us December 10th, 2013 for the Microsoft Government Virtual Summit, hosted with American City & Country, and streaming live from the Microsoft Studios.

Big Data’s big moment: Turning data into better places to live

30 October 2013 | Joel Cherkis, General Manager, Worldwide Government
Cities collect tons of data points. Discover five huge opportunities for governments that start connecting the dots right now.

How three governments are beating the budget crisis

16 October 2013 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Challenging situations require creative solutions. Discover three governments that rise above with innovative thinking.

Citizen services in Barcelona: now it’s personal

09 October 2013 | Kirsten Edmondson Wolfe, Global Industry Director for Public Sector for Microsoft Business Solutions
Barcelona is working to become one of the world’s leading smart cities. To get there, they’re building personal relationships between the city, its citizens, and their devices.

Preparing cities for mass urbanization

25 September 2013 | Joel Cherkis, General Manager, Worldwide Government
All around the world, people are flocking to cities. Here are three essential areas that need to be modernized to make your city ready.

Shared service delivery: 4 tactics from the private sector

23 September 2013 | John Weigelt, National Technology Officer, Microsoft Canada
Businesses have learned how to trim expenses with a shared-services model. Government agencies can do the same with these four practices.

Modern service delivery: Spain automates and earns international recognition

19 August 2013 | Kirsten Edmondson Wolfe, Global Industry Director for Public Sector for Microsoft Business Solutions
A regional authority reinvented service delivery, eliminating metric tons of CO2 and saving millions of euros a year. Citizens are happy, officials are thrilled, and the UN took notice—here’s why.

Empowering citizens for positive change

14 August 2013 | Joel Cherkis, General Manager, Worldwide Government
Governments create a win-win outcome when they connect public-service strategies with the public’s desire to live in a great community. The proof is in your local landfill.

Social media drives citizen interactions

15 May 2013 | Yasser Hassan, Government Industry Director, Middle East and Africa
Turkish cities are tapping into social media to improve services to their residents – see how one municipality made the move.

Help your citizens help themselves

29 April 2013 | David Burrows, Managing Director of Government Industry, Europe, Middle East & Africa
With Windows 8 apps, your agency can deliver citizen services more efficiently and affordably. Here are a few great examples.

How will mobility change the way you work?

17 April 2013 | Parul Bhandari, Government Lead, Open Data and Big Data
Your employees and citizens are increasingly mobile – how will your agency respond? Here are three ways that smartphones and mobile apps may change how government works.

Efficiency focus in corrections is driving better solutions

05 March 2013 | Richard Zak, Industry Solutions Manager – Justice & Public Safety, Microsoft State & Local Government
With stagnant or declining budgets and an ever-growing offender population, corrections agencies need to find all the efficiencies possible to do more with less. Recent examples from Illinois, Tennessee, and Maryland prove this point.

Putting on the U.S. Democratic National Convention

17 January 2013 | Andy Pitman, Microsoft eGovernment Solutions
The city of Charlotte, N.C., hosted one of the biggest events of 2012 – the Democratic National Convention. Learn how the city prepared for this momentous occasion, and managed the high volume of event permit requests related to the convention.

City Protocol Society—A new catalyst forging smarter cities

15 January 2013 | Elias Ramos, Western Europe Government Director
In the midst of global urbanization and at a time of transformation for cities, read how a new organization is making it easier for cities around the world to collaborate and learn from one other’s experiences.

3 tips for success with CRM in government

10 January 2013 | Michael Wignall, Public Sector Sales Lead - Dynamics, Microsoft UK
As governments move more citizen services to ‘digital by default’, CRM technology can be a catalyst for this transition. In this post, we share three tips for successful CRM deployments, based on our conversations with dozens of customers.

A New Year's resolution: smarter cities in 2013

23 December 2012 | Joel Cherkis, General Manager, Worldwide Government
Cities are in the midst of a transformation when it comes to engaging citizens. In a time of increased connectivity, growing citizen demands, and shrinking budgets, what are some of the trends enabling "smart" cities to adapt?

My takeaways from the Smart City Expo World Congress

26 November 2012 | Eric Basha, Managing Director, Cities
Read observations from the Smart City Expo World Congress that consider what truly makes for a “Smart City” and how a broad range of technologies can help cities reach their goals. This is the first post in a bi-weekly Monday series on cities.

City of Miami sees revenue growth in enhanced citizen services

09 October 2012 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Citizens expect higher levels of customer service from their governments than ever before. Learn how the City of Miami is addressing these demands, and generating revenue in the process.

New white paper: The economic impact of interoperable, connected government systems

13 September 2012 | Lorenzo Madrid, Managing Director, Traffic & Public Transportation
Governments can realize greater returns (both from an economic and societal perspective) by investing in IT systems supporting citizen services and accountability.

Did you know Microsoft has open government initiatives worldwide?

06 September 2012 | Parul Bhandari, Government Lead, Open Data and Big Data
Learn how Microsoft connects citizens with governments through open government initiatives.

Getting back in touch: Portugal undergoes citizen services revolution

23 August 2012 | Paul Hart, EMEA Public Sector Marketing Director
Read this synopsis of the cover story from the summer issue of TOUCH magazine.

Q&A: Sarah Schacht on civic engagement, open government, Gov 2.0 and Betty White

05 July 2012 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Read this Q+A with a respected political entrepreneur to hear her views on hot topics in government.

How can agile technology help governments evolve?

29 November 2012 | Kirsten Edmondson Wolfe, Global Industry Director for Public Sector for Microsoft Business Solutions
As governments face increased cost pressures and demands for citizens, how can they become more responsive and efficient? Read how one technology is helping organizations meet changing needs both today, and in the future.