21 April 2014 | Kirsten Edmondson Wolfe, Global Industry Director for Public Sector for Microsoft Business Solutions
Cities have a lot to gain when they treat citizens and employees like customers. Here’s how customer relationship management solutions can help.
07 April 2014 | John Weigelt, National Technology Officer, Microsoft Canada
Cities are quickly transforming their service delivery model, using the Internet of Things, Big Data, and a CRM mindset to treat citizens like customers and create better places to live.
26 March 2014 | Gary Wachowicz, Industry Managing Director, Worldwide Public Sector
Within five years, the world’s best cities will wholly transform their approach to citizen services. Will you be one of those cities? If so, you’re probably already addressing these three capabilities.
26 November 2013 | Kirsten Edmondson Wolfe, Global Industry Director for Public Sector for Microsoft Business Solutions
The eyes of the world were on Charlotte for the 2012 Democratic National Convention. Here’s how the city made the most of its time in the spotlight.
20 November 2013 | Joel Cherkis, General Manager, Worldwide Government
If you’re looking for ways to build your city of the future, look no further than Barcelona. Discover why city leaders worldwide come here for answers.
14 November 2013 | Joel Cherkis, General Manager, Worldwide Government
Next week, leaders will gather in Barcelona to discuss the future of cities. Find out what’s happening and how to be part of it all.
05 November 2013 | Maor David-Pur, Government SSP, Microsoft Israel
One of the world’s most innovative cities transformed its service delivery model to stay ahead of the coming population boom. Here’s how they did it in record time.
09 October 2013 | Kirsten Edmondson Wolfe, Global Industry Director for Public Sector for Microsoft Business Solutions
Barcelona is working to become one of the world’s leading smart cities. To get there, they’re building personal relationships between the city, its citizens, and their devices.
19 August 2013 | Kirsten Edmondson Wolfe, Global Industry Director for Public Sector for Microsoft Business Solutions
A regional authority reinvented service delivery, eliminating metric tons of CO2 and saving millions of euros a year. Citizens are happy, officials are thrilled, and the UN took notice—here’s why.
03 June 2013 | Kirsten Edmondson Wolfe, Global Industry Director for Public Sector for Microsoft Business Solutions
Agility and responsiveness are essential to governments’ success. See how you can step fully into the digital age—and become a Dynamic Government—with Microsoft Dynamics AX.
18 April 2013 | Amir Capriles, General Manager, U.S. Public Sector for Microsoft Dynamics
In the face of extreme budget challenges, learn how defense and national security agencies are leveraging the power of CRM technology to save money, drive new efficiencies, and improve citizen services.
01 February 2013 | Joel Cherkis, General Manager, Worldwide Government
Governments worldwide are undergoing transformation, which is being influenced by a convergence of factors, from new technologies to new budget realities. Learn about Microsoft’s vision for dynamic government, and how it fits into this picture.
10 January 2013 | Michael Wignall, Public Sector Sales Lead - Dynamics, Microsoft UK
As governments move more citizen services to ‘digital by default’, CRM technology can be a catalyst for this transition. In this post, we share three tips for successful CRM deployments, based on our conversations with dozens of customers.
18 December 2012 | Rahul Chitale, Director, Cloud Services, Microsoft India
Delhi is the second most populated metropolis in India, and the demands on public transportation are enormous. Learn how a public-private venture company created more value for transport in Delhi by fast tracking its own business with ERP.
08 November 2012 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Times are changing in the public sector. Governments face a perfect storm of technology, budget and service challenges. Our new whitepaper looks at the concept of a “Dynamic Government” and its role in solving these complex challenges.
24 July 2012 | David Burrows, Managing Director of Government Industry, Europe, Middle East & Africa
Find out how Microsoft Dynamics AX 2012 and Microsoft Dynamics CRM helped deliver cost savings.
12 July 2012 | Jose Antonio Ondiviela, Western Europe Industry Market Development Manager
Read this story of an organization leveraging technology to achieve increased productivity internally while improving care for victims of domestic violence.
13 April 2012 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Find out how these organizations are using Microsoft Dynamics CRM to drive efficiencies.