As Norway and
Sweden embark on the task of defining the initiatives in their digital agenda,
Denmark is reaping significant efficiency gains as a result of its
digitization strategy. The Danish Parliament (Folketinget) has digitized all
parliamentary processes and achieved a 75% reduction in the use of paper, which
has yielded substantial savings.
Denmark as a development laboratory
services are at the international forefront when it comes to the digitization
of work processes and citizen communication, including Copenhagen municipality
and the Danish Parliament. Both are described as leaders in practical digitization.
At the core of their operations is Software Innovation’s application for
document and case management, Public
360°, a vital platform and tool in the digitization process.
Innovation has collaborated with the Danish public sector for a number of years
to develop innovative applications for digital case management. The work with
Danish clients demonstrates the value of the Norwegian and Swedish governments.
A lot can be learned from Denmark, especially how public sector organizations can
achieve significant efficiency gains.
Entirely digital mail by 2015
government’s digitization initiative is particularly exciting, especially the
implementation of communal components such as Electronic ID (eID), citizen
portal, and digital mailbox. In this field Denmark is a few years ahead of
Norway, which is working towards defining similar initiatives. Denmark has now
set definite deadlines for digitization, including switching to digital mail
for citizen communications by 2015.
projects at public organizations like Region Zealand, the Department for
Research and Higher Education, the Parliamentary Ombudsman, and the Competition
and Consumer Protection Agency, we have gained unique experience and competence
in developing standardized applications where the use of different digital
components is central. Applications using eID, digital
signature, and digital mail have been particularly useful, producing
efficiency gains while complying with administrative regulations. Digitization does
not have to result in a weakening of important laws designed to maintain good
Criteria for success
expected to experience an estimated savings of 3 billion Danish kroner in the
public sector over the next three years. The contrast with Norway is clear.
Only 6% of Norwegian public sector organizations have a comprehensive benefits
realization strategy, with clearly defined roles and responsibilities, including
benefits realization managers.
2015, 80% of Danish citizens will have transferred to digital communication
with the municipality. Thomas Jacobsen, the Director of Citizen Services for
the municipality of Copenhagen, has stressed the importance of deadlines in
making progress. Today, 70% of citizens in Copenhagen use electronic services.
The breakthrough came when they decided to use the same ID systems as the
addition to this, Jacobsen says it is important to select standardized options,
rather than developing customized applications, as this allows for greater
flexibility and cost efficiency.
The Digital Parliament
government manages over 100,000 documents and meets for over 1200 hours per
year. They have digitized and gathered all governmental core processes in
Public 360° – including file and case management, meeting and committee
management, contact information, and digital distribution of documents. This is
all integrated with other relevant specialist applications.
allowed them to reduce the use of paper by 75%. Four fulltime equivalents
(FTEs), who previously handled, filed, and distributed paper documents, now
work on exciting new projects linked to the Parliament’s digitization process,
such as voting systems and TV transmissions.
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