The continuing, unprecedented growth of cities could be identified as the most significant global trend of this millennium. The trend is especially pronounced in emerging economies, where the urban population grows by 1 million people a week. The needs of a rapidly expanding constituency present new challenges for city leaders who often face a mandate to "do more with less." In urban areas with declining or slowly growing populations, cities must also modernize to handle evolving challenges, aging infrastructure, rising operational costs, and austerity pressures.

To transform city operations, more new tools are available than ever before, including cloud computing, mobile devices, social media, and the deep insight provided by big data. Now, you can meet challenges more affordably with the flexibility you need to take advantage of future advancements.

The CityNext government administration solutions bring together a new era of technology innovation with expertise from industry-leading partners and local resources. The solutions can help you provide sustainable services to meet your city's changing needs, now and in the future. CityNext gives government administrators the content and accelerators they need to achieve their goals including: city dashboards, citizen services, tax and revenue, document and records management, social analytics, and open data.

Unlock value today and explore opportunities to use new technologies to improve services and help enable sustainable economic growth and higher quality-of-life for generations to come.

Tax and revenue structures enable governments to fund citizen and business services and spark economic growth. Efficient collection processes not only cut costs, they also improve compliance and save time. According to the 2012 CIA World Factbook, the worldwide median of taxes and other revenue received by the government is 28.9 percent of the gross domestic product (GDP). Microsoft and its partners offer solutions that can improve service delivery, workplace modernization, and leadership insight and accountability.

With tax and revenue solutions governments can:

  • Simplify registration–Enable individual tax payers and businesses to submit tax, application permits, and other forms online. Electronic forms and auto-fill features can save money, time, and resources while reducing errors.
  • Speed payment—Streamline billing and payment for faster processing.
  • Improve collections—Enhance transaction processes, payment confirmation, management reporting, and bank deposits.
  • Strengthen tax compliance—Integrate business analytics, big data, business rules, and workflow to capture all owed fees and taxes. Many cities have seen increase revenue by more than 5 percent or more.

Microsoft tax and revenue solutions not only provide the basic foundation for government license, permit, and fee collections, they also assist governments with accurate forecast and planning for future initiatives that improve economic investment and services for citizens.

Records management based on the Microsoft platform automates your records management policy throughout the life cycle of your documents. From creation and collaboration to declaration, policy-driven retention, and disposal or archiving, this solution helps you to collaborate and securely share information, protect document integrity, and reduce legal risk.

Built on Microsoft SharePoint Server, the records management solution is easy to deploy, use, and maintain. Now you can:

  • Cut costs and improve efficiency by automating routine tasks.
  • Speed processing time for services, including permitting and licensing.
  • Improve records management and security with controlled access and automated classification and routing.
  • Streamline workflow and business operations by integrating with multiple data sources and applications.
  • Reduce the complexity of regulatory compliance.
  • Lower deployment and management costs.

The new functionality in SharePoint Server simplifies records management for everyone. Combining traditional content management, social capabilities, and powerful search, the solution is as intuitive to manage as it is to use. With its simple, "behind-the-scenes" administration, you can quickly set up compliance policies, while your people use a familiar interface to work just as they would in Microsoft Office. The result is well-managed information that is easy to find, share, and use.

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Government organizations face the challenge of increasing access to public information. The burgeoning interest from citizens has coalesced in a global movement known as open data, which asserts that public-sector organizations must foster greater transparency, participation, and collaboration to govern effectively in the modern world.

The open data movement creates formidable challenges and opportunities for cities at every level of government. Microsoft and its partners are helping governments share information and connect with citizens through open data solutions. New public or private cloud-based technologies, application programming interfaces (APIs), dashboards, and data analysis tools help governments improve public access to information.

Open data solutions from Microsoft and its partners support innovative government initiatives that include new ways to deliver services, gain better insight into vast stores of information, and drive internal efficiencies.

As civic leaders focus on making data-driven decisions, they share an interest with Microsoft: creating vibrant, prosperous cities and measuring progress toward goals.

Use a city dashboard to measure progress against a set of urban indicators or key performance indicators (KPIs). With the dashboard, you can continually monitor and improve city management strategies whenever new data becomes available. The dashboard can also enable city management staff to report on urban trends and analyses. And while the information in the dashboard is well-protected and private, you can choose to share performance data with other municipalities. Comparing performance on standardized KPIs can be an effective way to promote best practices across cities.

Cities are engines of economic growth and social integration, and the city dashboard is one key to ensuring efficient management of a city's services across multiple sectors such as transportation, energy, water, and infrastructure.

Focus your grants management investment on the grants, not on process.

Like many government agencies, you may find yourself managing the approval, distribution, and outcome of a growing grants workload with fewer staff members to help manage the processes. At its heart, effective grants management is about empowerment. Streamlining the processes involved in distributing and managing those grants with a single, integrated solution that connects to your existing financial systems is key to measuring successful outcomes. By enabling you to automate repetitive activities, your team can stay focused on more important tasks.

  • Working with grant solicitations from the same place you already perform much of your work—your Microsoft Outlook inbox.
  • Cutting down on manual processes. Automatically generate task lists and send notifications when grant application statuses change.
  • Processing and tracking payments easily, thanks to transparent integration with your financial systems.

When you streamline grants management tasks, you can discover innovative ways to stay on time and within budget, so you can allocate more time to what matters most―evaluating solicitations and distributing funds to the most-deserving applicants.

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Open Data

infoGraphic

Respondents of study remarked that "if government data is supposed to be public, it should be available online."

Joel Cherkis

General Manager, Worldwide Government

Open Data

infoGraphic

Respondents of study remarked that "if government data is supposed to be public, it should be available online."

Joel Cherkis

General Manager, Worldwide Government

Open Data

infoGraphic

Respondents of study remarked that "if government data is supposed to be public, it should be available online."

Joel Cherkis

General Manager, Worldwide Government

Open Data

infoGraphic

Respondents of study remarked that "if government data is supposed to be public, it should be available online."

London Tube Map

Joel Cherkis

General Manager, Worldwide Government

Open Data

infoGraphic

Respondents of study remarked that "if government data is supposed to be public, it should be available online."

Joel Cherkis

General Manager, Worldwide Government

Open Data

infoGraphic

Respondents of study remarked that "if government data is supposed to be public, it should be available online."

Joel Cherkis

General Manager, Worldwide Government