Documents & Downloads

Learn more about best practices and discover new business insights and resources.

Featured Documents & Downloads: Citizen Services

Citizen Service Platform Engagement Framework

This paper outlines how, in practice, to implement the Citizen Service Platform across a government organization - whether that organization is a single agency or an entire government consisting of multiple interacting agencies.

Citizen Service Platform executive summary white paper

Learn more about our solutions for local government services through the Citizen Service Platform.

Citizen Service Platform government service center white paper

A business discussion of Microsoft's Government Service Center offer that allows governments to have a holistic view of its citizens and serve them via a variety of channels.

Get the most value from social computing for business white paper

The white paper illustrates the value of social computing for business through case studies. It also addresses the business and technical benefits of SharePoint technologies and how the platform compares to other social computing vendors.

Government service center business white paper

This white paper outlines Microsoft’s vision for the Government Service Center, which is designed to help agencies leverage Microsoft’s Citizen Service Platform to deliver high performance citizen service solutions.

Government service center technical white paper

This paper demonstrates how the concepts laid out in the paper ‘Government Service Center’ can be delivered using Microsoft technologies to pass on efficiency and quality to the citizens who rely on it.