How to reinvent citizen collaboration with CRM

2014-04-21 | Kirsten Edmondson Wolfe, Global Industry Director for Public Sector for Microsoft Business Solutions
Cities have a lot to gain when they treat citizens and employees like customers. Here’s how customer relationship management solutions can help.

City Protocol Society: Helping cities evolve from intelligent organisms into sustainable ecosystems

2014-04-16 | Gary Wachowicz, Industry Managing Director, Worldwide Public Sector
This start-up society is asking—and answering—the big question: What is an intelligent city, really? Find out what’s been missing in our answers so far.

Mecklenburg County places bet on Microsoft trifecta and wins big

2014-04-01 | Michael Donlan, Vice President, U.S. State and Local Government Microsoft Corp.
North Carolina county finds $3.2 million in quick savings with 3 Microsoft products—and gets employees excited to come to work.

How the University of Strasbourg centralized facility management across a 60-mile campus

2014-03-31 | Lane Swensen, Senior Product Marketing Specialist, Software, Invensys
University in France brings its 16th century campus into the 21st century, creating a state-of-the-art environment for faculty, students, and staff.

The cloud-based information hub that saves tax payers millions

2014-03-24 | Howard Hughes, Senior Vice President and General Manager of HP Enterprise Services, EMEA
Technology pays dividends for citizens, business professionals and, increasingly, the public sector. The proof comes from local governments worldwide, where IT is delivering significant returns on investment.

3 open-data challenges and how to overcome them

2014-03-12 | Parul Bhandari, Government Lead, Open Data and Big Data
Although governments worldwide have now opened up some 1 million data sets, challenges remain. Here are the top 3 and how to deal with them.

Custom apps: What to know when you roll your own

2014-03-06 | John Weigelt, National Technology Officer, Microsoft Canada
When the IT teams says, “There’s no app for that,” you may need to create your own. Luckily, others have gone down this path, and their roadmap can help you get there.

3 first steps for building a hybrid national cloud

2014-03-03 | Dan Mannion, Director, Public Sector Cloud Strategy
Hybrid cloud is an idea whose time has come, but for most governments, the first steps are the hardest.

Online forum: insights for transforming into a lean, modern agency

2014-02-25 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Every government agency wants to run more efficiently, but sometimes the gap between innovation and transformation is too big a leap. This forum will help close the gap.

Mobility in cities: 3 amazing apps to transform the way you work

2014-02-10 | Gary Wachowicz, Industry Managing Director, Worldwide Public Sector
Mobile apps change lives. Learn about three apps that promise to bring real value to your city government.

3 groups are winning big in the cloud

2014-01-22 | Hany Morcos, Cloud Technologies Director, Microsoft Middle East and Africa
Countries worldwide are getting their productivity and collaboration software from the cloud and bringing economic benefits and efficiency gains to diverse groups. Here are three big winners.

4 keys to government workplace modernization

2014-01-20 | John Weigelt, National Technology Officer, Microsoft Canada
When governments run like modern businesses, service quality improves—and citizens notice.

3 reasons governments must modernize now

2014-01-15 | John Weigelt, National Technology Officer, Microsoft Canada
Governments, like businesses, need to evolve to stay viable and competitive. Here are 3 reasons why budget-conscious governments need to start modernizing, and fast.

3 marks of a successful city operations center

2013-12-09 | Gary Wachowicz, Industry Managing Director, Worldwide Public Sector
Centralized command is the key to running a large event—or a growing city. Here are the 3 areas that successful cities and their operations teams focus on.

French Ministry of Education takes collaboration to the next step

2013-11-27 | Monique Mulder, VP Government, CGI
Project Pléïade transforms how central administration staff and regional education authorities collaborate, enabling them to work more closely together.

Charlotte puts its best foot forward for the DNC

2013-11-26 | Kirsten Edmondson Wolfe, Global Industry Director for Public Sector for Microsoft Business Solutions
The eyes of the world were on Charlotte for the 2012 Democratic National Convention. Here’s how the city made the most of its time in the spotlight.

Three FAQs for your national cloud rollout

2013-11-06 | Dan Mannion, Director, Public Sector Cloud Strategy
I’ve probably heard a thousand questions from government leaders who are planning a national cloud deployment. Here are the top three.

Tel Aviv: 4 months to a sustainable future

2013-11-05 | Maor David-Pur, Government SSP, Microsoft Israel
One of the world’s most innovative cities transformed its service delivery model to stay ahead of the coming population boom. Here’s how they did it in record time.

Big Data’s big moment: Turning data into better places to live

2013-10-30 | Joel Cherkis, General Manager, Worldwide Government
Cities collect tons of data points. Discover five huge opportunities for governments that start connecting the dots right now.

How Frankfurt is doing “new with less”

2013-10-28 | Joel Cherkis, General Manager, Worldwide Government
Building a brighter future begins with innovation. See how Frankfurt and others are using it to create a better life for all.

How China is connecting a billion-plus citizens with the world’s longest high-speed rail line

2013-10-25 | Lane Swensen, Senior Product Marketing Specialist, Software, Invensys
The first 75 miles debuted with the 2008 Beijing Olympics. At full build-out in 2020, the network will span 7,500 miles and 800 stations, all controlled by Invensys software

How three governments are beating the budget crisis

2013-10-16 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Challenging situations require creative solutions. Discover three governments that rise above with innovative thinking.

Citizen services in Barcelona: now it’s personal

2013-10-09 | Kirsten Edmondson Wolfe, Global Industry Director for Public Sector for Microsoft Business Solutions
Barcelona is working to become one of the world’s leading smart cities. To get there, they’re building personal relationships between the city, its citizens, and their devices.

Uncovering the real ROI of innovative city technologies

2013-10-04 | Gary Wachowicz, Industry Managing Director, Worldwide Public Sector
Efficiency, sustainability, convenience, and better quality of life. Those are just a few of the benefits that intelligent systems bring to today's cities.

Preparing cities for mass urbanization

2013-09-25 | Joel Cherkis, General Manager, Worldwide Government
All around the world, people are flocking to cities. Here are three essential areas that need to be modernized to make your city ready.

Shared service delivery: 4 tactics from the private sector

2013-09-23 | John Weigelt, National Technology Officer, Microsoft Canada
Businesses have learned how to trim expenses with a shared-services model. Government agencies can do the same with these four practices.

Smart building management goes mobile

2013-09-19 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Whether used in a single building or deployed citywide, smart-building mobile apps deliver data—and savings—where it counts.

Wipro: How to keep workers productive in a BYOD world

2013-09-16 | Vinay Bhatia, Solution Architect, Wipro Technologies
Government workers bring their own devices to work, just like the rest of the world. Here are three ways Windows 8 keeps them productive.

Five steps to developing a Smart City platform

2013-09-04 | Gary Wachowicz, Industry Managing Director, Worldwide Public Sector
Modernization. Urbanization. Austerity. The world’s cities are under pressure. Discover their holy grail and how to get it.

Growing jobs and innovation using a 3P approach

2013-08-26 | John Weigelt, National Technology Officer, Microsoft Canada
What would happen if governments invested their dollars like startups? I asked entrepreneurs to weigh in, and they identified three guideposts.

Why business models matter

2013-08-21 | Scott F. Selby, Director, Global Government Affairs, Microsoft Legal and Corporate Affairs
Who are your technology suppliers really working for, and why? To find out, follow the money.

Big data without the big expense

2013-05-21 | Ted Malone, Big Data Architecture lead for Microsoft Federal
The “big” in big data often translates to “complex” and “expensive” for CIOs, but government agencies are increasingly taking advantage of the private cloud, and software tools they already own, to uncover the big data insights they need in a cost-...

Utilizing “little data” for corrections intelligence

2013-05-16 | Richard Zak, Industry Solutions Manager – Justice & Public Safety, Microsoft State & Local Government
Corrections agencies are tasked with keeping their facilities secure, safe, and efficient. In this post, learn how they are using “little data,” or data they already have, as a criminal intelligence resource to stop criminal activities inside prisons.

Government gets lean and modern through CRM technology

2013-04-18 | Amir Capriles, General Manager, U.S. Public Sector for Microsoft Dynamics
In the face of extreme budget challenges, learn how defense and national security agencies are leveraging the power of CRM technology to save money, drive new efficiencies, and improve citizen services.

Using social networking to protect the planet

2013-03-18 | Brad Coughlan, National Government Industry Manager, Microsoft Australia
Earth Hour brings the world together for one hour each year to raise awareness about climate change. With a staff of eight and a movement that reaches hundreds of millions globally, learn how the campaign uses Yammer to organize worldwide.

The new Microsoft Office 365 in government

2013-03-06 | Kellie Ann Chainier, Director of Office Regulatory and Policy Strategy, Worldwide Public Sector
With the launch of the next generation of Office 365, governments will have new opportunities to increase mobility and flexibility, improve productivity, and protect their sensitive data. Learn more about these key benefits in today’s post.

Energized!

2013-01-21 | Laura Ipsen, Corporate Vice President, Worldwide Public Sector, Microsoft
Microsoft is helping public sector combine technology and innovation to positively impact their goals and respective communities. Read on to learn how we’re enthusiastically taking this on in 2013!

Putting on the U.S. Democratic National Convention

2013-01-17 | Andy Pitman, Microsoft eGovernment Solutions
The city of Charlotte, N.C., hosted one of the biggest events of 2012 – the Democratic National Convention. Learn how the city prepared for this momentous occasion, and managed the high volume of event permit requests related to the convention.

3 tips for success with CRM in government

2013-01-10 | Michael Wignall, Public Sector Sales Lead - Dynamics, Microsoft UK
As governments move more citizen services to ‘digital by default’, CRM technology can be a catalyst for this transition. In this post, we share three tips for successful CRM deployments, based on our conversations with dozens of customers.

U.S. Army, U.S. Air Force, and DISA to modernize with Microsoft

2013-01-04 | Tim Solms, General Manager, Microsoft Department of Defense Business
Through a new Joint Enterprise Licensing Agreement (JELA) with Microsoft, the U.S. Army, U.S. Air Force and Defense Information Systems Agency (DISA) will gain access to the latest Microsoft technologies in support of ongoing DoD modernization efforts.

The Windy City teams with Microsoft on cloud strategy

2013-01-03 | Michael Donlan, Vice President, U.S. State and Local Government Microsoft Corp.
Learn how the City of Chicago is leveraging Microsoft Office 365 to modernize its digital infrastructure and save more than $1.3 million in taxpayer dollars.

Norway—at the leading edge of digitalization

2012-12-12 | Halvor Walla, Strategy Director, Software Innovation
Everyone is talking about “digitalization,” but what does that really mean? Learn how one Norwegian organization is taking steps to digitalize and is seeing early benefits from its transition.

How São Paulo transportation is leading the way

2012-12-04 | Lorenzo Madrid, Managing Director, Traffic & Public Transportation
In one of the world’s largest and most bustling cities, learn how a transportation system has evolved to meet the 21st century needs of citizens through the eyes of a native, and with technology, has become 30 percent more efficient.

Beyond return on investment

2012-11-20 | Lorenzo Madrid, Managing Director, Traffic & Public Transportation
Today’s governments are tasked to be more responsive to citizens, while being open and transparent with their processes. As they invest in technologies and seek to find the balance, is the ROI evaluation enough to measure success?

Are you the government of the future?

2012-11-08 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Times are changing in the public sector. Governments face a perfect storm of technology, budget and service challenges. Our new whitepaper looks at the concept of a “Dynamic Government” and its role in solving these complex challenges.

15,000 city employees on O365

2012-10-22 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
California County of Santa Clara in the U.S. joins a growing list of government organizations that are turning to Microsoft Office 365 to cut costs and improve operations

How the cloud transformed government worker productivity in Albania

2012-10-16 | Josh Rice, Director, Technology Sales and Licensing, Worldwide Public Sector
Albania’s move to cloud computing enabled IT workers to become 70% more productive and shift efforts to more strategic issues and priorities

Unleashing the potential of cloud computing in Europe

2012-10-11 | Elias Ramos, Western Europe Government Director
EU strategy calls for a more unified cloud environment that takes advantage of economies of scale

New white paper: The economic impact of interoperable, connected government systems

2012-09-13 | Lorenzo Madrid, Managing Director, Traffic & Public Transportation
Governments can realize greater returns (both from an economic and societal perspective) by investing in IT systems supporting citizen services and accountability.

Thai law enforcement taps into big data for investigations

2012-09-11 | Joel Cherkis, General Manager, Worldwide Government
Big data solutions have a dramatic impact, streamlining and enhancing investigations.

Want to deliver IT projects faster? Here’s how the Secretary of Economy of Mexico did it

2012-08-30 | Carlos Allende, Public Sector Director, Microsoft México
Find out how the Secretary of Economy delivers IT projects faster.

Getting back in touch: Portugal undergoes citizen services revolution

2012-08-23 | Paul Hart, EMEA Public Sector Marketing Director
Read this synopsis of the cover story from the summer issue of TOUCH magazine.

Private cloud helps Saudi Postal Service cut operating costs in half

2012-08-21 | Yasser Hassan, Government Industry Director, Middle East and Africa
Find out how this government organization gained efficiencies with a private cloud.

How unified communications brought £1 million in savings to the Scottish Borders Council

2012-08-14 | David Burrows, Managing Director of Government Industry, Europe, Middle East & Africa
Find out how this agency saved money and increased productivity through collaboration tools.

Looking for savings with an open source-only approach? Consider this first…

2012-08-07 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Find out how some customers are augmenting open source deployments for better outcomes.

The new government workforce: Think global, more mobile

2012-08-02 | Joel Cherkis, General Manager, Worldwide Government
Learn more about developing the infrastructure and tools to support modern workers.

Just in time for Olympics, London’s Tube Lines improves efficiency

2012-07-31 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Find out how Tube Lines found creative ways to achieve efficiencies and cut costs.

All for one, one for all: Governments broaden vision for shared clouds and services

2012-07-26 | Joel Cherkis, General Manager, Worldwide Government
Find out how the EU and U.S. are looking at the benefits of leveraging cloud for shared services.

U.K. District Councils cut costs by creating a new company

2012-07-24 | David Burrows, Managing Director of Government Industry, Europe, Middle East & Africa
Find out how Microsoft Dynamics AX 2012 and Microsoft Dynamics CRM helped deliver cost savings.

How Spain’s Generalitat of Catalonia used Dynamics CRM to address domestic violence

2012-07-12 | Jose Antonio Ondiviela, Western Europe Industry Market Development Manager
Read this story of an organization leveraging technology to achieve increased productivity internally while improving care for victims of domestic violence.

Legacy migration or platform and process renewal?

2012-06-28 | Glenn Berg, Provincial Government Industry Manager, Microsoft Canada
Is it time for your organization to migrate from legacy platforms & processes?

Government catching the Big Data train

2012-06-19 | Parul Bhandari, Government Lead, Open Data and Big Data
Learn why it’s time to invest in Big Data, and how to get started today.

Q&A: Nicholas Charney on bureaucracy, technology and the future of government

2012-06-14 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Read this Q+A with a respected public sector advisor to hear his views on the future of technology in government.

Singapore's Ministry of Manpower transforms citizen services

2012-06-12 | Jeff Paine, Senior Director of Public Sector Partners, Asia Pacific
Find out how one government agency is using a SharePoint platform to help deliver efficient citizen services and open citizen engagement.

Now is the time for governments to transition to the cloud

2012-06-07 | Joe Scalone, Senior Program Manager, International Government Affairs
Find out how to increase productivity and reduce costs by embracing the cloud.

Finding real cost savings, efficiency in government through shared services

2012-05-17 | Joel Cherkis, General Manager, Worldwide Government
Learn about the benefits of shared services and how one government is attributing great cost savings to this strategy.

The Consumerization of IT in government – tips for practical challenges

2012-05-10 | Roger Halbheer, Worldwide Chief Security Advisor, Worldwide Public Sector
Find out how to align your architecture to embrace the Bring Your Own Device movement.

More public sector organizations turning to Microsoft Dynamics globally to improve citizen experience, streamline operations

2012-04-13 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Find out how these organizations are using Microsoft Dynamics CRM to drive efficiencies.

Save money by digitizing paper records

2012-03-27 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Find out how to reduce costs associated with building and maintaining paper records.

New technologies that will extend education access to students worldwide

2012-03-22 | Joel Cherkis, General Manager, Worldwide Government
Find out how Super Wi-Fi, always-on mobile devices, and increasingly accessible and interactive software and interfaces are creating new opportunities for students.

Building a mobile workforce for cost savings

2012-02-21 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Find out how mobile work can help your organization save money by boosting employee productivity and cutting down on costs associated with physical office space.

How you can benefit your bottom line by empowering citizens with self-service

2012-02-07 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Learn about the the cost savings and efficiencies that are possible by adopting a more customer-focused approach to governance.

Looking at software that can help you save on energy consumption

2012-01-12 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Learn how your organization can save on its energy consumption - and spending - by making your buildings more energy smart.

Looking to the cloud for cost savings and efficiency

2011-12-15 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Read the next installment of our Saving Governments Money series to find ways that the cloud can help your organization simplify and streamline its IT resources.

Talking about cost savings: Driving cost reductions using technology

2011-11-21 | Michele Bedford Thistle, Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector
Over the next several weeks, Microsoft on Government will be exploring some of the best and brightest examples of cost saving strategies in government - strategies that deliver new services to meet citizens' expectations without breaking budgets.

How can agile technology help governments evolve?

2012-11-29 | Kirsten Edmondson Wolfe, Global Industry Director for Public Sector for Microsoft Business Solutions
As governments face increased cost pressures and demands for citizens, how can they become more responsive and efficient? Read how one technology is helping organizations meet changing needs both today, and in the future.