Many processes and controls in government were designed before technology was even available. Today, technology is often layered on old processes, making information challenging to locate and an overall picture of policy and service effectiveness difficult to ascertain.

With Business Intelligence (BI), an organization can improve their decision making and support organizational goals and objectives. When implemented across an organization (instead of multiple application-specific BI solutions), Microsoft BI can help reduce administrative costs by streamlining data warehousing, reporting and analysis, and performance management.