Employee portals, online services, unified communications, and intelligent search
Portals can help your teams collaborate internally and externally. Pull and post documents on your agency’s intranet directly from Microsoft Office applications and co-author them simultaneously, even in off-line scenarios. Then, enable other users to search for those documents in the language of your agency through automatically generated metadata.
You can even make search more visual, with contextual prioritization and preview of results across documents, emails, media, and external sites. Using SharePoint Communities and Lync, agency workers can easily manage personal profiles, people taxonomies, and expert findings. In fact, you can support your mobile or geographically dispersed workforce with rich unified communications tools that enable collaboration through enhanced, integrated audio, video, and web conferencing while reducing long-distance and travel costs. And with Office 365, you can obtain the latest versions of your office productivity environment from the cloud at lower up-front investments, and at lower total cost of ownership.
Case management, workflow, and document and records management
Case management does not have to be an administrative burden. Now, you can integrate case management with document management and workflows. You can simplify document and records management using SharePoint and SQL Server, and add structured case management while using relational lists and transactional history in Microsoft Dynamics CRM.
Managing documents and records is a core requirement of government organizations; executing this task efficiently is a challenge.
Microsoft technologies can help enable agencies to improve compliance by linking documents to processes and implementing controls and tracking, which help simplify Governance, Risk Management, and Compliance (GRC) planning and adoption. Costs and complexity may be reduced by streamlining overlapping tools and functions, and by leveraging existing software investments to accommodate all content types, interoperate with the rest of your content management functions, and scale your search and storage capacity.
Line-of-business systems, and Office Business Applications (OBA)
Provide new capabilities to your team that span the gap between traditional business applications and personal productivity tools. Office Business Applications and SharePoint Business Connectivity Services will let you automate input and output of structured data from your business applications such as Dynamics ERP or SAP R/3 directly into your Office documents. Microsoft-SAP Duet Enterprise provides a more user-fiendly access to critical SAP applications from Outlook or through SharePoint lists or web parts. And Microsoft high-performance computing platform will let you host your critical applications either in private, or in the Azure public cloud, while using similar integration and management environments.
Security-enhanced employee identity and access, and desktop, phone, and device management
Microsoft technology and tools can enable your agency to achieve similar levels of productivity on a PC, mobile device, or browser with a high level of security and manageability. Optimized desktops can help boost IT infrastructure uptime, endorse security policies, reduce security threats, and easily track licenses and mandates. And single-sign-on technologies will enable your organization to share digital identity and provide federated access across organizational boundaries, on-premise or in the cloud. Microsoft Forefront solutions enable security-enhanced remote access, even to contractors running other operating systems or from unmanaged endpoints.
