London transit turns to enterprise IT for faster, safer, and more reliable service

15 November 2013 | Jennifer Steele, Senior Marketing Manager, Worldwide Public Sector

Safe and efficient public transportation is the lifeblood of a fast-paced, high-traffic city like London. Every year, millions of Londoners and countless tourists use the city’s public transport system to commute between work, home, and points of interest across the densely populated metro area. Of those passengers, 1.9 million ride the London Underground’s Jubilee, Northern, and Piccadilly lines each day.

The U.K. engineering company Tube Lines—now owned by Transport for London—is responsible for the maintenance and upgrade work for these three lines, as well as critical services such as the Emergency Response Unit. To keep this vital artery running smoothly, Tube Lines deploys thousands of workers across 45 locations – a breadth of service that allows for widespread support but has historically posed challenges for efficient system management and administration.

Tube Lines’ leadership turned to modern IT solutions to meet the extensive demands of maintaining these fundamental components of the city’s travel infrastructure, adopting a strategy to standardize, simplify, and reduce the cost of its IT systems using a Microsoft enterprise technology environment. Check out this case study to learn more about how Tube Lines used this standardized environment to lower technology operating costs by 70 percent, reduce severe IT incidents by 97 percent, and improve service to users in even its most remote locations:

Tube Lines Cuts Costs and Complexity with Standardised Enterprise Environment

Tube Lines, owned by Transport for London, equips its employees with the latest technology to lower costs and complexity. By investing in a standardised environment with key Microsoft technologies, Tube Lines can upgrade and deploy all Microsoft products within 12 months from release. With its recent move to the Wave “14” stack, it has saved hundreds of thousands of pounds and countless person hours.

And, be sure to follow the news from our Smart City Expo World Congress, happening November 19-21 in Barcelona, to learn more about the latest ideas and solutions available for the world’s smartest cities.

Have questions or want more information about innovative solutions for cities? Contact us at safetyanddefense@microsoft.com or @MicrosoftPSNS.

Jennifer Steele
Senior Marketing Manager, Worldwide Public Sector

About the Author

Jennifer Steele | Senior Marketing Manager, Worldwide Public Sector

Jennifer’s focus is on public safety and national security. She joined the Microsoft worldwide team from Avanade, the world’s largest Microsoft consultancy, where she led field marketing for the Americas geography.