Growth of global big-box retailers continues to squeeze the business outlook for small and mid-sized companies. To survive, these retailers must find innovative ways to compete that are not based solely on price.

Retailers must be willing to adopt new approaches and management technologies to succeed. They must find ways to optimize inventory management while keeping products, especially high-demand products, in stock. Finding and keeping customers is also vital.

Microsoft Dynamics delivers a compelling suite of technologies to help retailers manage every aspect of their operations, from point-of-sale (POS) solutions to back-end inventory management and financials. These affordable, integrated applications enhance traditional enterprise resource planning (ERP) solutions and can be deployed quickly. Watch videos to learn how retail organizations could use Dynamics solutions.

On This Page

• Benefits of Microsoft Dynamics solutions for retail
• Customer success stories
• Microsoft Dynamics and related business products
• Learn more about Microsoft Dynamics solutions

Benefits of Microsoft Dynamics solutions for retail
Microsoft Dynamics solutions are based on advanced, secure Internet technology that extends and enhances traditional ERP and provides a powerful development environment. Moreover, with our ongoing commitment to enhanced solutions, along with the continued integration of Microsoft software, Microsoft Dynamics provides a solid growth path for years to come.
Microsoft Dynamics can help your company:

• Gain the technological edge. Microsoft Dynamics Retail Management System (RMS) offers smaller retailers integrated POS and management tools such as customer profiling, inventory management, and accounting. Robust ERP systems help mid-sized retailers support warehouse management, payroll, and more-all on a single platform. Centralize merchandising across stores and leverage technologies such as radio frequency identification (RFID), self-checkout, and wireless devices to boost productivity.



• Empower stores to succeed. Customizable POS screens can help you to check prices and availability, locate stock quickly, and improve customer interactions. Gain access to complete customer information, and process returns, backorders, and layaways to meet purchasing needs. Powerful transaction systems accept multiple forms of payment-from cash to government stamps-helping to eliminate the need for payment terminals.



• Develop a customer-centric focus. Customer relationship management (CRM) capabilities help you gather and analyze real-time data to respond to customer demand. Offer efficient, personalized service that can evolve into a lasting customer relationship, expedite checkouts, use preference information to up-sell, and give automatic discounts to frequent shoppers. A robust information technology (IT) infrastructure is designed for greater security for shopping-cart capabilities and business-to-consumer (B2C) e-commerce.



• Optimize inventory management. Cost-effectively track sales by SKU (Stock Keeping Unit) and calculate turnover rates for a single item, merchandise category, or your entire organization. Mid-sized retailers can leverage back-office applications that centralize inventory tracking for chain stores, catalog operations, and e-business retailers. Real-time visibility helps you stay on top of trends and gross margin return on inventory investment (GMROII). All so you’re better able to respond immediately, make smarter purchasing decisions, and keep customers happy.



• Streamline operations. Automate purchase orders and payables and set up blanket purchase orders (POs) to generate releases at predetermined intervals. Track items through the entire stocking and inventory process and implement automatic price adjustments. Business-to-business (B2B) e-commerce functionality secures online transactions for customers, while accounting, distribution, purchasing, and payroll systems integrate information for you.



• Take advantage of flexible, powerful reporting. Accurate reporting tools help your organization make better decisions, improve efficiencies, manage inventory, and increase sales. Simplify end-of-day reporting, view and print journals by batch or receipt number, and run reports by SKU, store, or region. Access detailed audit reports or create custom reports with third-party software solutions, and upload the data with ease. Use online analytical processing (OLAP) tools to perform advanced data analysis.

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Customer success stories

• Belle Provence: Retailer Builds Competitive Advantage with Integrated Point of Sale and Financial System
• New Solutions Lets Chocolate Retailer Capitalise On Peak Periods
• Discos Streamlines Sales and Stock Processes with Management System
• Grocery Chain Gains Productivity, Information Visibility for Better Inventory Control
• See more customer stories.

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Microsoft Dynamics and related business products
The following products can be used to help build solutions in the retail industry:

• Microsoft Dynamics AX for retail
• Microsoft Dynamics GP for retail
• Microsoft Dynamics NAV for retail
• Microsoft Dynamics -- Point of Sale
• Microsoft Dynamics (RMS)

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Learn more about Microsoft Dynamics solutions
Learn more about how Microsoft Dynamics business software solutions can help you solve your business needs in the retail industry.

• Contact us to request more information or to speak with a Microsoft representative.



• Find retail solutions developed by Microsoft Certified Partners to meet the unique needs of your business or industry.

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