The following troubleshooting tips apply to Microsoft Bluetooth devices.
I can't find my Bluetooth program.
The location of your Bluetooth program varies depending on your operating system and brand of Bluetooth software. The Bluetooth icon is usually in the Control Panel or the Start menu. If you can't find it, click Start, click Run, type bthprops.cpl, and then click OK. If this doesn't work, your Bluetooth software might come from someone other than Microsoft, for example, from your computer manufacturer. See the documentation that came with your computer for more information.
Click Apple, System Preferences, and then click Bluetooth. On the Devices tab, click Set Up New Device and follow the instructions.
I can't get my device to pair with my computer.
Verify that your computer has a Bluetooth transceiver and that it is plugged in or turned on.
Verify that the device is within 10 meters/32 feet of the computer.
If the device already appears in the list of devices:
Remove the device
Turn the power off
Turn the power back on
Add the device again
Verify that the batteries are not low.
If you are pairing both a keyboard and a number pad, you must pair them one at a time.
If you are pairing a keyboard or a number pad, enter the passkey on the device, and then press the Enter key.
If you are pairing a mouse, do not use a passkey.
My device lost the pairing connection to my computer.
Verify that Bluetooth enabled devices can connect to your computer. Start the Bluetooth Control Panel as described earlier. In the Bluetooth Devices dialog box, click the Options tab, and then select the Allow Bluetooth devices to connect to this computer check box.
Use your Bluetooth program to remove the device and then add it again.
(Mac) My Bluetooth keyboard or number pad cannot be identified.
For the Microsoft Bluetooth Number Pad, choose Any Device instead of Keyboard. Keyboard identification is not necessary for the number pad.
For a Bluetooth keyboard, follow the instructions on the screen and press the keys as directed. If your keyboard cannot be identified, click Skip when prompted, and then manually select the keyboard type.
I want to type numbers on my Bluetooth number pad but the cursor moves or deletes characters instead.
The number pad can either type numbers or move the cursor.
If Numlock is on, the number pad types the numbers indicated on the keys.
If Numlock is off, the number pad moves the cursor as specified in the following table:
The cursor movements are not shown on the keys.
There is no indicator on the number pad to show the state of the Numlock key.
I can't reassign the hot keys on my Bluetooth mouse or keyboard.
The Microsoft Bluetooth Notebook Mouse 5000 does not let you reassign the functions of its buttons. The Microsoft Bluetooth Mobile Keyboard 6000 and the Microsoft Bluetooth Number Pad do not have any hot keys that can be reassigned.
I can't use my Bluetooth keyboard while my computer is starting.
Bluetooth devices might not work until the operating system starts and the Bluetooth service is available. To access the BIOS (PC) or use Boot Mode key combinations (Mac), you may have to attach a wired keyboard.
My device doesn't work after my computer has been in "suspend" or "sleep" mode.
To extend battery life, Bluetooth devices go into hibernation after 8-10 minutes of inactivity. It can take several seconds for the Bluetooth device to reconnect when you resume using it after this period of hibernation. As a result, you may notice a delay between the time that you use the device and the response on the screen.
I try to type letters on my notebook computer but I get numbers instead.
Some notebook keyboards have letter keys that double as a number pad. Pushing the Numlock key to the “on” position on an external keyboard or number pad might also activate Numlock on the notebook computer keyboard, causing the notebook keyboard letter keys to start typing numbers. For information about disabling this NumLock effect on the notebook keyboard, contact the notebook manufacturer.
If the preceding troubleshooting information does not answer your question:
Search Windows Help for information about pairing Bluetooth devices.
Look for additional Bluetooth help provided by your computer manufacturer.
Go to support.microsoft.com and search for the word Bluetooth.
Search the Web for the name of the product and include the word "troubleshooting".