Troubleshooting

Choose among the following options to find answers to your device questions.

Getting started questions

Common questions users ask about getting started.

Mouse products

What are the default buttons and wheel assignments for my mouse?

How do I turn my Mouse Magnifier on and off?

What do the battery lights mean on my mouse?

How do I create macros?

How do I reassign mouse buttons?

Where can I download software for my mouse?

Keyboards

What do the battery lights mean on my keyboard?

How do I create macros?

How do I reassign or disable keys?

Where can I download software for my keyboard?

Webcams and headsets

How do I adjust audio and video settings?

How do I create video and audio content?

How do I position the LifeCam webcam?

How do I use the LifeCam Dashboard?

How do I set up, install and configure my new LifeCam?

Where can I download webcam and headset software?

Wireless devices

How do I set up my Bluetooth mouse?

How do I set up a Bluetooth keyboard?

How do I manage wireless connections through software or hardware settings?

Troubleshooting issues

Common issues users encounter when setting up or using Microsoft devices.

Mouse products

Troubleshooting mouse issues

Mouse Solution Center

Hardware Solution Center

Keyboards

Troubleshooting keyboard issues

Keyboard Solution Center

Hardware Solution Center

Webcams and headsets

Troubleshooting webcam issues

Headset Solution Center

LifeCam Solution Center

Hardware Solution Center

Wireless devices

Troubleshooting wireless and Bluetooth issues

Troubleshooting resources

Install software for your Microsoft device

For the best performance and full functionality on your device.

Go to Downloads

Install Windows updates

To get the most from all of your Microsoft hardware and software.

Go to Windows updates