Microsoft Personal Computing Hardware Devices Privacy Statement

Last Update October 2014

Microsoft is committed to protecting your privacy, while delivering software for use with Microsoft branded personal computing hardware devices. This privacy statement explains many of the data collection and use practices of Microsoft branded hardware devices and accessories and related software or services (collectively “Hardware Device”). It focuses on features that communicate with the Internet. It does not apply to other online or offline Microsoft sites, products, services or devices. This privacy statement applies to Hardware Devices that display or link to this privacy statement.

Collection and Use of Your Information

Information collected by or sent to Microsoft might be stored and processed in the United States or any other country in which Microsoft or its affiliates, subsidiaries or service providers maintain facilities. Microsoft abides by the Safe Harbor Framework as set forth by the United States Department of Commerce regarding the collection, use and retention of data from the European Union.

In order to offer you a more consistent and personalised experience in your interactions with Microsoft, information collected through one Microsoft service may be combined with information obtained through other Microsoft services. Except as described in this statement, personal information you provide will not be transferred to third parties without your consent.

Microsoft might access or disclose information about you, including the content of your communications, to:

  • Comply with the law or respond to lawful requests or legal process;
  • Protect the rights or property of Microsoft or our customers, including the enforcement of our agreements or policies governing your use of the software, service or device; or
  • Act on a good faith belief that such access or disclosure is necessary to protect the personal safety of Microsoft employees, customers or the public.

Except as described in this statement, personal information you provide isn’t transferred to third parties without your consent. We occasionally hire other companies to provide limited services on our behalf, such as:

  • Packaging, sending and delivering purchases, and other mailings
  • Answering customer questions about products or services
  • Processing event registration
  • Performing statistical analysis of our services

We only provide those companies with the personal information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Collection and Use of Information about Your Computer

When you use Hardware Devices with Internet-enabled features, information about your computer ("standard computer information") is sent to the websites you visit and online services you use. Microsoft uses standard computer information to provide you Internet-enabled services, to help improve our products and services, and for statistical analysis. Standard computer information typically includes information such as your IP address, operating system version, browser version, and regional and language settings. In some cases, standard computer information may also include hardware ID, which indicates the device manufacturer, device name, and version. If a particular feature or service sends information to Microsoft, standard computer information will be sent as well.

The privacy details for each Hardware Device feature, software, or service listed in this privacy statement describe what additional information is collected and how it is used.

Security of your information

Microsoft is committed to helping protect the security of your information. We use a variety of security technologies and procedures to help protect your information from unauthorised access, use, or disclosure. For example, we store the information you provide on computer systems with limited access, which are located in controlled facilities.

Changes to this privacy statement

We will occasionally update this privacy statement to reflect changes in our products, services, and customer feedback. When we post changes, we will revise the "last updated" date at the top of this statement. If there are material changes to this statement or in how Microsoft will use your personal information, we will notify you either by posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this statement to be informed of how Microsoft is protecting your information.

For More Information

Microsoft welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact

Microsoft Privacy
Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052 USA

Specific features

The remainder of this document will address the following specific features:

Customer Experience Improvement Program

You have the option of joining our Customer Experience Improvement Program (“CEIP”) to improve the quality, reliability and performance of the Hardware Device.

For more information and a complete privacy statement for CEIP, visit

To opt in or out of CEIP participation, see the Privacy section or the Help installed with the software.

Microsoft Error Reporting

Microsoft Error Reporting provides a service that allows you to report problems you may be having with your Hardware Device to Microsoft and to receive information that may help you avoid or solve such problems.

For more information about the Microsoft Error Reporting Service and a complete privacy statement for the Microsoft Error Reporting Service, visit

To opt out of Microsoft Error Reporting, choose “No” when prompted to send error reports.


The Microsoft Mouse and Keyboard Center software contains links to other Web Sites ("Linked Sites"). The Linked Sites are not under the control of Microsoft, and Microsoft is not responsible for the contents of any Linked Site, including, without limitation, any link contained in a Linked Site, or any changes or updates to a Linked Site or any information transmitted on a Linked Site. Microsoft provides these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Microsoft of the site or any association with its operators. Any dealings with third parties (including advertisers) that are available via a link from the Microsoft Mouse and Keyboard Center software or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. Microsoft shall not be responsible or liable for any part of any such dealings or promotions.

Microsoft Hardware Automatic Updates

What This Feature Does:

Microsoft Hardware Automatic Updates feature (“Automatic Updates”) allows you to receive device updates for your Hardware Devices.

Information Collected, Processed, or Transmitted:

If you choose to participate in Automatic Updates, information about your computer configuration will be sent online to Microsoft periodically to determine if updates for your Hardware Devices are available. If updates are available, you will be prompted to install the update. You may choose not to install the updates when prompted.

Use of Information:

Automatic Updates will use your computer configuration information to determine if updates are available. Although the IP address you use to access the Internet is sent to Microsoft, it will not be used to identify or contact you.


To opt in or out of Automatic Updates notifications, see the Help installed with your software.

LifeCam/LifeChat Software Installation

What This Feature Does:

It is necessary for your computer to be able to access the Internet during the installation procedure of the LifeCam/LifeChat software. Information about your computer configuration will be sent to Microsoft to determine the latest version of software to download and install.

Information Collected, Processed, or Transmitted:

When you first install LifeCam/LifeChat, the LifeCam/LifeChat software will send information about your computer configuration to Microsoft to determine the Microsoft download location.

Use of Information:

LifeCam/LifeChat Installation uses computer configuration information to ensure that the latest version of the LifeCam/LifeChat software that matches your system configuration is downloaded. Although the IP address you use to access the Internet is sent to Microsoft, it will not be used to identify or contact you.


The data collected and transmitted is required to be able to install the LifeCam/LifeChat software. If you do not want Microsoft to collect this data, do not use this product.

Surface Hub Send Feedback

What This Feature Does:

Surface Hub Send Feedback feature allows you to send feedback through your Internet connection to Microsoft. Except as otherwise described in this statement Surface Hub Send Feedback does not send your personal information to Microsoft. Information that is sent to Microsoft isn’t shared outside of Microsoft and its controlled subsidiaries and affiliates without your permission.

Information Collected, Processed, or Transmitted:

In addition to your feedback in text form, Surface Hub Send Feedback also allows you, at your discretion, to include an email address which Microsoft may use to contact you for further information on your feedback. Your email address will not be used to contact you for reasons other than a request for further information or clarification on your feedback.

Surface Hub Send Feedback does not intentionally collect data other than what you submit as your feedback including your email address if you provided it. As part of sending the information over the Internet your feedback will also contain standard computer information.

Use of Information:

Microsoft will use the information in your feedback for its own use in improving its software, service and device products. The standard computer information included as part of your feedback will not be used to contact you.


The Surface Hub Send Feedback feature is used solely at your discretion. Sending feedback is not required to use the Surface Hub application.