During the installation process, if the setup software fails to connect to the device through a Bluetooth connection, you must change the transceiver to use a hardware-managed Bluetooth mode. For more information, see Microsoft Support article 953694 at http://support.microsoft.com/kb/953694.
If you try to use a Bluetooth-enabled Microsoft wireless keyboard or mouse and the input device does not work, it may be because your computer does not detect the device. To resolve this issue on a Windows computer, re-establish the wireless link with the computer. For more information, see Microsoft Support article 811798 at http://support.microsoft.com/kb/811798.
If the Bluetooth connection cannot be established, you may have to remove the unresponsive device from the system and then add it back.
Bluetooth wireless technology lets you connect multiple compliant devices to your computer. You may be able to use other Bluetooth devices with the Microsoft Wireless Transceiver for Bluetooth, but this connectivity is not always supported by Microsoft.
For information about how to use other Bluetooth devices with the Microsoft Wireless Transceiver for Bluetooth, see the documentation that was included with the device.
Make sure Bluetooth is turned on. If you are connecting your device by using an internal Bluetooth connection, make sure wireless connections are active. Many portable computers have a switch, a key, or a keyboard shortcut that activates the wireless connections. For information, see the Bluetooth documentation that came with your computer.
By default, the Bluetooth Wedge Mobile Keyboard pairs with most tablet PCs through secure simple pairing (SSP) with a passkey. Some tablets, however, may not support SSP well with a passkey. For more information on how to successfully pair your Wedge Mobile Keyboard using an alternative pairing mode, see I cannot connect my Wedge Mobile Keyboard to my tablet PC.