Contact us

How to contact Microsoft if you have questions about your Hardware device.

Find a phone number by region:

Support Options

Technical support

For the US and Canada visit http://support.microsoft.com/hardware for answers to our most common problems or to contact a support professional by e-mail or phone. Note that e-mail response may be delayed by several hours.

For phone support in the United States, call (866) 833-7088. In Canada, call (800) 876-8533. For all other regions, see the “International technical support numbers” below.

Consult documentation

Read through all printed materials. For additional product information, go to the Microsoft Hardware website at http://www.microsoft.com/hardware.

Broken/Defective products

For fastest replacement of broken or defective products call warranty directly: For US warranty support, call (800)-360-7561. For Canadian warranty support, call (800)-933-4750. Or see this KB article for more information: http://support.microsoft.com/kb/326246

TTY users

In the United States, call (800) 892-5234.
In Canada, call (866) 857-9850.
For all other regions, see the "International technical support numbers" below.

Note: Conditions - Microsoft support services are subject to then-current prices, terms, and conditions. These are subject to change without notice. Toll charges may apply to all non-toll-free numbers listed.

Directory by region: international technical support numbers

For regional support policy details and more, visit http://support.microsoft.com/international.aspx and select your country or region from the list. If there is no Microsoft subsidiary office in your country or region, please contact the establishment from which you obtained your Microsoft product.

Argentina

Atención al Cliente, Activación de producto y Soporte Técnico: www.microsoft.com/latam/contactenos o 0-800-999-4617
Soporte Técnico (Toll): (54) (11) 4316-4664

Australia

Technical Support (Australian Callers Only): 13 20 58
Technical Support (International Callers): +61 2 9870 2200
Technical Support (Fax): +61 2 9870 2466

Bolivia

Atención al Cliente, Activación de producto y Soporte Técnico: www.microsoft.com/latam/contactenos o 800-100-359

Brasil

Atendimento Microsoft: Fale Conosco (support.microsoft.com/?ln=pt-br) ou 0800-888-4081

Caribe

Teléfono (Toll): (787) 268-8528
Fax (Toll): (787) 273-3636
Soporte Técnico (Toll Free): 1-877-672-3842
Correo Electrónico para soporte técnico: mscasup@microsoft.com
Centro de Servicios (Toll Free): (800) 297-5982, para códigos de áreas 787 & 809 solamente, 506-298-2000 (para otras áreas)
Correo Electrónico para Atención a Usuarios: msccatus@microsoft.com

Centroamérica

Soporte Técnico (Toll): (506) 298-2020
Correo Electrónico para soporte técnico: mscasup@microsoft.com
Customer Service/Centro de Servicios (Toll): (506) 298-2000
Customer Service E-mail/Correo Electrónico para Atención a Usuarios: msccatus@microsoft.com

Chile

Atención al Cliente: www.microsoft.com/latam/contactenos o 800-330-600

China

Technical Support Phone: 86-21-96081318
Technical Support (Toll Free): 800-820-3800

Colombia

Atención al Cliente, Activación de producto y Soporte Técnico:
www.microsoft.com/latam/contactenos o 01-800-051-0595

Ecuador

Atención al Cliente, Activación de producto y Soporte Técnico:
www.microsoft.com/latam/contactenos o 1-800-258-025

France

N° Cristal: 09 70 01 90 90 - appel non surtaxé

Germany

Telefonischer technischer Support:
Privatkundenbetreuung: 0180 5 67 22 55 (0,12 €/min aus dem dt. Festnetz)
Geschäftskundenbetreuung: 0180 5 67 23 30 (0,12 €/min aus dem dt. Festnetz)

Hong Kong SAR

Technical Support Phone: (852) 23889600
Technical Support Phone: (Macao SAR Toll Free): 0800-760
Fax: (852) 25675282

Japan

Technical Support Phone (Toll Free): 0120-09-0196

Korea

Customer Service Center (Toll): 1577-9700 (Domestic), 82-2-567-7881 (International)

Latin American Countries

www.microsoft.com/latam/contactenos

México

Atención a clientes y Soporte Técnico: 01-800-527-2000
Aplicaciones y Sistemas Operativos de Escritorio (Toll): (52) (5) 267-2199 mslowend@msmexico.com.mx
Herramientas de Desarrollo y Sistemas Avanzados (Toll): (52) (5) 267-2190 mshighend@msmexico.com.mx
Atención a Clientes (Toll): (52) (5) 267-2191 clientes@msmexico.com.mx
Atención a Distribuidores (Toll): (52) (5) 267-2110 directmx@msmexico.com.mx
Fax (Toll): (52) (5) 267-2119

New Zealand

Technical Support Telephone: 0800-444-335

Panamá

Atención al Cliente, Activación de producto y Soporte Técnico:
www.microsoft.com/latam/contactenos o 1-800-507-1885

Paraguay

Atención al Cliente, Activación de producto y Soporte Técnico:
www.microsoft.com/latam/contactenos o 009-800-542-0004

Perú

Atención al Cliente, Activación de producto y Soporte Técnico:
www.microsoft.com/latam/contactenos o 0-800-51-900

Puerto Rico

Atención al Cliente, Activación de producto y Soporte Técnico:
www.microsoft.com/latam/contactenos o 1-866-584-6059

Russia

Toll Free Number: 8 800 2008001
Moscow Local Number: 7 495 9167171

Southeast Asia

Covering Indonesia, Malaysia, Singapore, and Thailand: +800 6427 6738

South Africa

Technical Support Telephone: 0860225567 (inside South Africa) (Shared call)
International Dialing: +27 11 990 5000
Fax Number: +27 11 990 5320
E-mail support: http://support.microsoft.com

Spain

Soporte Técnico (para Espana): 902 197 198
(fuera de Espana) + 91 754 70 10

Sweden

Personal Support: +46 8 752 09 29
Professional Support: +46 8 751 09 80

Taiwan

Technical Support Phone: 886-2-2999-8833
Technical Support (Toll Free): 0800-008-833

Thailand

Technical Support Telephone (Toll): 662 6320860-3

Turkey

Technical Support Phone (Toll): +90 212 33 66 999
(Toll) 4446787 (Inside Turkey only)

United Kingdom

Technical Support Telephone: 0870 60 10 100 (National Rate)

Uruguay

Atención al Cliente, Activación de producto y Soporte Técnico:
www.microsoft.com/latam/contactenos o 000-4054-349
Atención a Canal (Toll): (598) 2-916-4446

Venezuela

Atención al Cliente, Activación de producto y Soporte Técnico:
www.microsoft.com/latam/contactenos o 0-800-642-7676