People-first innovation helps hospital provide more efficient care

15 November 2013 | Michelle September, Business Development Manager: Local & Regional Governments WW

Around the world, cities big and small face many challenges and opportunities as more and more people move into their cities. One of the concerns that’s top of mind for city leaders is to provide quality healthcare to their increasing population. How they can meet the increasing demand for health services while resources remain constrained? How can health providers be better equipped to deliver quality care efficiently?

That’s why health and social services solutions are such a critical component of the global Microsoft CityNext initiative. These solutions enable governments and health organizations to use today’s technologies—such as mobile, cloud, and analytics—to take a people-first approach to innovation and do “new with less.”

And that’s exactly what Luton & Dunstable University Hospital (L&D) is doing. A 700-bed general hospital in the south of England, it serves a community of about 315,000 people and acts as a hub for local clinics. Like healthcare providers around the world, as the population continues to increase so does the need for the hospital’s services and L&D is always looking for ways to be more efficient in how it delivers patient care.

One step it wanted to take was to eliminate bottlenecks from its clinicians’ workflow. Clinicians were frustrated because the process to log in to their applications was time-consuming and complex. They often had to remember up to eight different passwords and were spending a quarter of their day on computers. What’s more, the IT department was being inundated with password reset requests—400 requests each month.

To tackle this issue, L&D deployed OCSL’s acceSSOnce Clinical Desktop Solution, which was developed in partnership with Microsoft. It provides clinicians with single sign-on and patient context for a “follow-me desktop” so they can quickly and securely access clinical and business applications on any device with an Internet connection. 

“With a launch bar across the top, it gives you the ability to sign in once and then select the patient once,” says Mark England, Director of Information Management and Technology at L&D. “It means clinicians can view multiple applications—correspondence, diagnostic reports, images, ordering systems—with just one click. Once logged in, the session follows the user: it can be viewed on a tablet on the ward or a desktop in their office.”

Streamlining the search for patient information across multiple applications means that clinicians waste less time logging in and out of disparate systems. And that means they have more time to focus on delivering patient care. In fact, it’s saving clinicians an estimated 30 minutes a day. And calls to the help desk requesting password reminders are down by an estimated 90 percent.

These are just a few of the many benefits L&D is experiencing. To find out more, read the case study or watch this six-minute video.

L&D is a great example of a health organization that has equipped its people with innovative technology to help them work more efficiently and deliver better patient care. And empowering people through technology to create healthier, safer, more sustainable communities is what CityNext is all about.

Have a comment or opinion on this post or a question for the author? Send us an email at health@microsoft.com or let us know on Facebook here or via Twitter here.

Michelle September
Business Development Manager: Local & Regional Governments WW