Yesterday was Oct. 1, which means a
major milestone of U.S. health reform—the
target date for all the state Health Care Marketplaces to be live—is behind us.
Now that this first milestone of the U.S. Patient Protection and Affordable
Care Act (ACA) has come and gone, what’s ahead?
As we all know, Oct. 1 was just one of many milestones as
health and human services (HHS) organizations continue to strive toward the
triple aim: improving
the patient care experience (quality), improving the health of populations and
reducing per capita costs of healthcare. Modernizing and connecting siloed systems
is a critical component of achieving the triple aim. And “On the Road to a
21st Century Business Model,” a report recently released by the
American Public Human Service Association’s (APHSA) National Workgroup on
Integration, finds that while HHS organizations are progressing toward that
end, they still have a ways to go.
The good news is that today’s
technology trends—not to mention unprecedented and not likely to be repeated
federal financial support—can help propel modernization efforts forward. I’m
excited to discuss three of the most relevant IT trends for HHS organizations
at the upcoming APHSA IT
Solutions Management (ISM) for Human Services Conference at 1:00p on Oct. 7. Here
are the technology megatrends with the biggest potential impact to HHS as I see
- Cloud services
accelerate technology delivery and efficiencies. With the flexible delivery models that cloud services offer, the
time to deliver technology solutions has been greatly reduced. This means HHS
organizations can quickly meet staff, citizen and organizational needs and at
the same time improve efficiency and lower costs. Microsoft offers a complete range of public, private and
hybrid cloud solutions so that HHS organizations can choose whatever
combination best meets their needs. You can hear one of our customers discuss their
decision on cloud deployment during the session on Monday, October 7.
systems and data enable client-centered, collaborative care. Today’s open
and interoperable technologies offer many ways to connect systems—and the data
in those systems. Taking advantage of Microsoft connected
HHS technology frameworks and solutions, HHS organizations can connect
systems across the care and services continuum to enable a complete view of a
patient. HHS organizations can also use Microsoft
Dynamics CRM for case coordination so that care teams can share the latest
information and collaborate better to improve outcomes. During the Top IT
Trends session on Monday, Oct 7 at 1pm, Russell Nicoll, the CIO from the State
of Tennessee, will discuss how his team is using the Microsoft platform to
coordinate care for citizens with developmental disabilities.
- Mobility solutions
empower caseworkers and engage patients. Today’s mobility and device
technologies have come a long way. With full-featured tablets and smartphones
powered by Windows
8, caseworkers and clinicians can access the information and apps they need
at the point of care—whether at a person’s home, in a clinic, or at a foster
care facility. Today’s mobility solutions can also improve patients’ access to
health information and services. At ISM, we’ll have a device bar and will be
demonstrating how today’s mobile technologies are empowering HHS professionals,
engaging patients and empowering mobile caseworkers.
I look forward to seeing you at ISM, where Microsoft,
along with our partners and customers, will share examples of how HHS
organizations are taking advantage of these three technology megatrends to
further the triple aim. Join me for the
session on Monday, Oct 7 or visit me in the booth and let me
know what you think about using these new technologies and innovations to meet
the next wave of health reform milestones.
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