Investing for a Future of Improved Care at the Ohio Department of Developmental Disabilities (DODD)

25 March 2013 | Kevin_Dolan, Director of Health & Human Services, Microsoft

​I recently had the chance to catch up with Vicki Rich, chief public information officer from Ohio’s Department of Developmental Disabilities (DODD) to hear more about their recent Imagine project. Imagine is a pilot project designed to support key operational processes within 18 counties in Ohio, known as Region V. The project will support a common, enterprise-wide core business framework that’s integrated with existing DODD major application suites. In doing so, Ohio expects to increase efficiency and productivity, while improving the quality of care and service outcomes. 

Vicki was kind enough to share more about Imagine, which I’m pleased to share with you below. I’m excited to watch Ohio DODD achieve their vision of voluntary collaboration among the 18 counties participating in Imagine.  

Ohio DODD Mission

The mission of the DODD is to continuously improve the quality of life for Ohio's citizens with developmental disabilities and their families. Ohio's citizens with developmental disabilities and their families will experience lifestyles that provide opportunities for personal security, physical and emotional well-being, full community participation, productivity and equal rights. DODD, in its continued effort to provide comprehensive availability of responsible choices, provides residential support and services that allow individuals with developmental disabilities to live in the most appropriate home environment.

Ohio DODD History

Ohio is one of the nation's leaders in providing various residential options to its citizens with disabilities. Individuals may choose to live in their own homes or with family, using supports provided through Ohio's DD system. Residential options also include congregate care in Ohio's state-run Developmental Centers (DC) and in Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF-IID).

Services and support in a community setting are arranged locally by Ohio’s 88 County Boards of Developmental Disabilities (CBDD) and include:

  • Supported Living (Non-Medicaid Funded)
  • Medicaid Funded Waiver Services
  • Licensed Facilities
  • Case Management (Service and Support Administration - SSA)

Overcoming Challenges with a Shared Vision – Imagine Project

In an effort to transform a highly fragmented environment to a more seamless, coordinated system of care, the DODD began the Imagine project and chose Microsoft Dynamics CRM as the platform for implementation. Imagine is a pilot project to develop and implement a system designed to support key operational processes within Region V. The following key goals will be supported by the project’s development and implementation:

  • Support by a common, enterprise-wide core business framework integrated with existing DODD major application suites.
  • Increase efficiency and productivity
  • Improve quality of care and cost effectiveness of service outcomes
  • Develop economies of scale and integration centered on the person being served, with no loss of local identity for County Boards of Developmental Disabilities.

Microsoft Dynamics CRM was selected due to its flexibility to quickly re-engineer business processes and adapt to ever changing policies, as well as its simple, secure and mobile access to information and common repository providing timely business intelligence for DODD staff and providers.

The vision for the project is for voluntary regional collaboration among the 18 County Boards of Developmental Disabilities of Region V. These counties will share human and financial resources to adopt best practices related to following business processes:

Introduction and Eligibility (Intake/Eligibility Determination)

  • Discovery (Assessment)
  • Support Planning
  • Listening and Learning (Quality/Outcome Monitoring)
  • Access and Utilization Management

A Promising Future

The new system will be a shared information system environment where the 18 counties of Region V and associated Mideast Ohio Regional Council (MEORC), and their supporting Council of Government (COG), can leverage shared administrative activities and standardized person centered practices to efficiently deliver services to individuals with developmental disabilities.

Kevin_Dolan
Director of Health & Human Services, Microsoft