Care team collaboration
Caregivers can collaborate more effectively by being able to communicate with each other across geographic and infrastructure boundaries - when, where, and how it's most convenient. Color-coded dots called presence icons indicate availability and make mobile team members available to each other on a "click-to-communicate" basis. And care teams can share test results, X-rays, and patient images using web, audio, and video conferencing with Microsoft Office Live Meeting.
- Improved quality of care and patient safety.
- Higher caregiver and patient satisfaction.
- More efficient and effective communications resulting in reduced travel time and costs for outreach activities and consultations.
Medical training and education
Using unified communications technologies from Microsoft, caregivers can find colleagues quickly by department or role and contact them using the presence information integrated within clinical and administrative portals. Faster communication and resolution of issues are possible when caregivers can click-to-communicate from within the clinical portals or administrative dashboards they're already using.
Communications are captured and documented for regulatory compliance and auditing purposes when they are initiated using the presence and click-to-communicate functions embedded into health and administrative portals. And users have access to their email, calendars, and other mail data directly from the health portal.
Outpatient scheduling and follow-up
Healthcare teams can schedule appointments, plan follow-ups, and set up alerts quickly and easily using Exchange Server and the Voice-over-Internet Protocol (VoIP) capabilities of Office Communications Server. In addition, patients can follow post-treatment care regimes, communicate with care teams, and schedule and keep appointments using an online portal.
Improved post-treatment care and reduced acute-care costs.
Long-term patient satisfaction and retention.
Increased revenue channels and referrals to other patients.
Using Office Live Meeting, patients and caregivers can communicate more efficiently before, after, and between office visits. This may include remote delivery of patient education, post-treatment counseling, and virtual group sessions, which are simplified with the conferencing options in Office Live Meeting.
This technology can also be used to help patients prepare for surgery or review care plans which improves decisions about care management because it's based on real-time communication between providers, care teams, and patients.
And, because security and compliance are critical to healthcare organizations, Exchange Server uses encryption to help secure and track information exchanged between doctors, family members, the care team, and government agencies according to the latest regulations.
Enhanced care management decisions.
Improved regulatory compliance and risk management.
Greater patient satisfaction and clinical outcomes at a lower cost.