Performance Management

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Microsoft patient-focused technologies help you deliver proactive care by establishing productive, long-term relationships with patients.

Despite significant investments in core financial and clinical systems technologies, many healthcare organizations find it challenging to provide the timely and actionable workplace performance data that is required by quality, clinical, and reimbursement initiatives. The ability to monitor and manage real- time clinical and business-quality indicators is imperative for improving patient health status and enhancing operations. Healthcare organizations can not only gain better visibility into operations, but they can also increase revenue and even reduce costs.
 
The Centers for Medicare & Medicaid (CMS) and the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) require that providers adhere to evidence-based protocols to attain payment thresholds and to incorporate real-time business intelligence into their improvement processes. Complying with these initiatives requires that providers:
 
  • Monitor prime indicators, along with key downstream milestones, to stay within reimbursement conditions set by payers.
  • Have quality-improvement programs in place to provide the best care for patients.
  • Manage and report on key performance indicators (KPIs).
Microsoft performance management solutions help you take in real-time data across disparate systems and use business intelligence software to produce scorecards and dashboards, helping you to drive actionable information to decision-makers. Implementing a performance management infrastructure also helps you to:
 
  • Provide better service, improve communication, and deliver greater responsiveness by having a clear understanding the source of adverse events.
  • Improve operational decisions by making information easily accessible to caregivers, staff, and management.
  • Increase reimbursement through CMS by reducing errors that can lead to non-compliance.
  • Strengthen clinical performance by identifying opportunities for improvement.
You can customize Microsoft performance management solutions to address your specific priorities and functional needs and to deliver essential data in a variety of formats, tailored to the needs of your organization.